Sales Development Specialist - Commercial Flooring, Denver

Description

• Temporary AM Stand In: Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.
• Sales Initiatives: Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.
• Conduct basic market research to assist Account Managers in finding potential business opportunities.
• Initiate Action
• Price List Management: Manage dealer price lists, including inputting ESP and Diverzify data accurately.
• SFDC Maintenance: Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.
• Reporting and Analysis: Generate comprehensive CSI reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.
• Event Coordination: Organize and coordinate Lunch & Learn sessions to promote products and services.
• Manage Work
• Marketing Collaboration: Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
• Log leads and update project status within the territory.
• Customer Service Liaison: Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.
• Product Recommendations: Provide expert recommendations for replacement products based on customer needs and preferences.
• Team Support: Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.
• Training and Development: Provide Salesforce training for new Account Managers and internal partners, ensuring they are proficient in system use.
• Build Trusting Relationships
• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps
• Pricing and Product Management: Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.
• CSI Maintenance: Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.
• Customer Onboarding: Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.
• Backup Support: Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement.
• Contact Research through Zoom info to find basic contact info for targeted end-users.
• Document customer insights for the sales team to use during appointments.
• Claims Management: Handle and resolve customer claims efficiently, providing appropriate solutions.

Requirements

• High School education or equivalent required
• Living in Market (Denver metro)
• Previous Commercial support experience required
• Ability to learn Salesforce and other Shaw systems required
• Deliver Compelling Communication

Benefits

• Adoption assistance
• Tuition reimbursement
• Product discounts for employees
• Employee assistance program
• Paid Time Off
• Medical, dental, and vision insurance
• Life insurance and disability coverage
• 401K and Retirement Plans
• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
• Parental Leave
• Health savings account

Training + Development

Interview process

Visa Sponsorship

Security clearance