Voice of the Customer Operations Manager at Procore Technologies in Austin, TX | Kablio

Voice of the Customer Operations Manager at Procore Technologies in Austin, TX | Kablio

Role

Description

voc optimization

dynamic intercepts

user management

sop management

feedback alignment

trigger design

Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions.
Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn.
Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements.
Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention.
Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates
Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection.
Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization.
Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability.

Requirements

qualtrics

bachelor's

voc metrics

jira

ownership

collaboration

3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience.
Bachelor’s degree or equivalent work experience required.
Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results.
Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback.
Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects.
Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement.
Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary.
Keen eye for accuracy and detail in process development; JIRA proficiency is preferred.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminal history may affect job duties and could lead to withdrawal of the conditional offer.
roles involving confidential info, system access, customer interaction, and judgment are subject to background review.

Company

Overview

Founded 2003

Year Founded

The company was established with the goal of simplifying construction project management through innovative software solutions.

Largest Construction Tech Company

Global Ranking

Procore stands among the largest private companies in the construction technology sector worldwide.

The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.

Culture + Values

They champion each other.
They build what they believe in.
They do the right thing.
They take ownership.
They focus on outcomes.
They believe in the power of people.

Environment + Sustainability

2030 Target

Net Zero Emissions

Committed to achieving net zero emissions by 2030.

100% Renewable Energy

Data Centers Powered

Transitioned to 100% renewable energy for its data centers.

Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
Encourages a sustainable work culture through the integration of green building and energy management tools.

Inclusion & Diversity

By 2025

Gender Parity Target

The company aims to achieve gender parity across all levels of leadership.

30%

Women Globally

Women make up 30% of the workforce, with efforts to increase representation in technical roles.

Committed to building a diverse and inclusive workforce.
Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.

Articles

Procore API Developer Support

Procore Careers

Procore Community