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Rakuten Symphony

Chief of Staff

Employer undisclosedRole managed by a recruiter
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Strategic advisor overseeing ops, P&L, projects, and exec support for mobile BU
1d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Hybrid
Role
What you would be doing
project management
roadmap alignment
operations management
network optimization
p&l management
executive reporting
  • Lead strategic projects and initiatives, overseeing project planning, execution, and delivery.
  • Anticipate the needs of the President and executive team, proactively addressing challenges and driving initiatives forward.
  • Coordinate with product development, marketing, and sales teams to ensure alignment on product roadmaps, go-to-market strategies, and customer engagement initiatives.
  • Collaborate with the President and executive team to develop and execute strategic initiatives that drive business growth and innovation in the software-based mobile network industry.
  • Prepare executive communications, presentations, and reports to keep stakeholders informed and engaged.
  • Oversee the operational functions of the company, ensuring efficient delivery of software-based mobile network services.
  • Promote diversity, equity, and inclusion within the team and across the organization.
  • Provide strategic support to the President, including calendar management, meeting preparation, and follow-up on action items.
  • Conduct research, prepare briefing materials, and provide recommendations on key strategic issues and opportunities.
  • Lead and mentor a team of professionals, fostering a culture of collaboration, innovation, and accountability.
  • Set clear expectations, provide feedback, and support professional development initiatives to empower team members to excel in their roles.
  • Monitor progress on strategic initiatives and adjust plans as needed to achieve organizational objectives.
  • Implement best practices and processes to streamline operations and enhance customer experience.
  • Work closely with technology and operations teams to optimize network performance, reliability, and scalability.
  • Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
  • Serve as a central point of contact for internal stakeholders, facilitating communication and collaboration across departments (such as All-Hands).
  • Own the P&L for the BU, including budgets and tracking, working with Sales, Products and Delivery as well as liaise with central Strategy and Finance teams
  • Collaborate with cross-functional teams to define project scope, objectives, and success criteria.
  • Monitor project timelines, budgets, and risks, and provide regular updates to executive leadership.
What you bring
masters
project management
strategic thinking
leadership
communication
trusted advisor

As the Chief of Staff Rakuten mobile, you will play a pivotal role in driving the company's strategic vision, overseeing operational excellence, and fostering collaboration across departments. Reporting directly to the BU President, you will serve as a trusted advisor and strategic partner, ensuring alignment between organizational goals and day-to-day activities. This role requires a combination of strategic thinking, operational expertise, and strong leadership skills to support the company's growth and success in a dynamic industry.

  • Masters degree in Business Administration, Management, or related field.
  • High level of integrity, discretion, and professionalism in dealing with sensitive information and confidential matters.
  • Exceptional project management abilities, including the ability to manage complex projects with multiple stakeholders and competing priorities.
  • Strong strategic thinking and analytical skills, with a deep understanding of the software-based mobile network landscape.
  • Ability to be a trusted advisor for decision making.
  • Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions and business needs.
  • Proven experience in a leadership role, preferably as a Chief of Staff or similar position in the software or telecommunications industry.
Benefits
Information not given or found
Training + Development
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Your recruiter
Your recruiting firm
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  • Began as a spin-out from Rakuten Mobile’s virtualized 5G network launch.
  • Developed a cloud-native, open-interface telecom stack using commodity servers and Kubernetes.
  • Strategic partnerships with 1&1 in Europe and AT&T in the U.S. to expand Open RAN and telco-cloud services.
  • Supported by Rakuten Group’s digital ecosystem, leveraging strengths in e-commerce, fintech, and cloud services.
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