Review and publish daily installation and service reports to identify wins and opportunities for improvement
Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
Collaborate with all office and corporate functional teams
Works with the Field Trainer on individual performance, abilities, and capacities of the installers
Partner with leadership on identifying systemic training gaps and propose solutions to address gap
Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
Train, coach and develop installation employees and contractors both in the office and in the field
Responsible for driving proficiency and efficiency amongst installation subcontractors
Work with the customer to schedule jobs based on installer availability and customer preferences
Improve subcontractor retention rates through impactful training and engagement
Recruit subcontractors as needed to expand installation capacity
Requirements
microsoft office
driver's license
high school
3+ years
residential remodeling
detail-oriented
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
Must hold a valid driver's license.
Demonstrated superior quality and attention to detail in all facets of the installation process.
Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
Less than 10% domestic travel required.
High School Diploma or equivalent.
Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation.
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
Ability to teach others through hands-on and documentation-based learning methods.
Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
3+ years of successful experience in home construction, remodeling, and/or installation management.
Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
Familiarity and comfort using ladders of various heights.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Benefits
Normal Office Environment.
Indoor work in a climate-controlled environment.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship; must be authorized to work without sponsorship.
Security clearance
Information not given or found
Company
Overview
2005 Founded
Year Established
The company was established in 2005, marking the beginning of its journey to become a leader in home improvement.
offering industry-leading products
With a focus on gutter protection, windows, and energy-efficient solutions, serves homeowners across the U.S.
specializes in creating products that enhance homes and protect them from weather-related damage
Typical projects involve installing seamless gutters, leaf guards, and energy-efficient windows, with an emphasis on long-lasting solutions
has expanded rapidly, growing from a small startup to a nationally recognized name in the home improvement industry
committed to making homeownership easier by providing innovative solutions backed by excellent customer service
Culture + Values
“Today Not Tomorrow” mantra—empowering employees to get things done in the here and now
Growth Through Unity—valuing, recognizing, and challenging teammates in their career growth and development
We aim to hire highly motivated people, and we give them the tools to carve their own path
Culture reigns at the heart of Leaf Home—people matter most
Seamlessly adapt culture in hybrid and remote environments
Environment + Sustainability
50% reduction
Cardboard Packaging Use
Reduced cardboard packaging used in shipping products by half.
20% Fewer Freight Miles
Freight Emissions
Reduced freight miles traveled, contributing to lower emissions.
Implementing education, recycling, reuse initiatives, and material alternatives to reduce solid waste
Pledged reduction of GHG emissions—measuring Scope 1 and 2 emissions with third‑party engagement (started in 2022)
Inclusion & Diversity
87% in 2021
Employee Satisfaction
Employees reported positive workplace satisfaction, validated by external certification.
80% in 2022
Employee Satisfaction
A continuing trend of high employee satisfaction, recognized externally.
92% in 2022
Employee Welcome Rate
Employees felt a strong sense of belonging and inclusion upon joining the company.
Established a DEI Committee to sponsor events and educational opportunities for universal belonging
Launched Veterans Network—partnering in veteran recruitment and supporting transitioning service members
Formed Women’s Committee to support career development and representation of women