Junior Support Representative (London, UK)

Description

• Resolve issues efficiently, escalating only when appropriate to ensure timely resolution for customers.
• Collaborate across teams to ensure seamless customer experiences and share insights from front-line interactions.
• Respond to Tier 1 support tickets within defined SLAs, providing accurate and professional responses.
• Contribute to HqO’s internal knowledge base by documenting FAQs, solutions, and troubleshooting steps.
• Operate within HqO’s core systems and rhythms, including ticket management tools (HubSpot) and performance tracking metrics.
• Maintain a positive and helpful tone in all customer interactions, driving high CSAT (Customer Satisfaction) scores.

Requirements

• Demonstrated problem-solving abilities and attention to detail in issue resolution.
• Strong written and verbal communication skills, with a customer-first mindset.
• Eagerness to learn and grow technical knowledge about HqO’s products and real estate technology.
• Ability to manage multiple tickets and priorities with strong time management and organization.
• 1+ years of experience in a customer service or support role (SaaS experience preferred).
• Experience using ticketing systems such as HubSpot.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance