Department Coordinator

Description

• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Create and maintain service tickets to ensure service dates are met.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
• Assist with billing paperwork and meeting customer billing document requirements
• Work with estimating team to provide service quotes when required.
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.

Requirements

• Must have excellent communication skills and focused on customer service.
• Experience in the door industry (preferred)
• High School diploma or equivalent.
• Experience in a dispatch or other high volume administration field is a plus but not required.
• Must have good time management skills, be organized, and have the ability to multi-task.
• Experience using Microsoft Office Suite (preferred)

Benefits

• Competitive compensation: Including annual performance evaluations!
• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Company paid: Life insurance, short-term disability, & long-term disability
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• 401k retirement plan: Including an employer match!
• Floating Holidays: Up to 2 floating holidays per year

Training + Development

Interview process

Visa Sponsorship

Security clearance