CoE Contact Center Specialist, Shared Services

Description

• Participate in cross-functional projects aimed at improving finance operations and control frameworks.
• Process requests: Enter, verify, and transmit customer requests into the system.
• Handle customer inquiries: Serve as the first point of contact for customers via phone, email, or chat, addressing questions and concerns promptly.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Maintain records: Update databases and contact logs to ensure accurate documentation of customer interactions.
• Ensure customer satisfaction: Build positive relationships, de-escalate conflicts, and foster loyalty through excellent service.
• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• Resolve issues: Troubleshoot problems, provide solutions, and escalate complex cases when necessary.
• Contribute to the development of training materials and documentation for finance process standardization.

Requirements

• Experience with ERP systems (e.g., SAP S/4HANA) preferred.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• Experience working with automated help desk solution (ticketing system) required
• Team-oriented mindset with a focus on collaboration and customer service excellence.
• Strong analytical mindset, organizational skills with attention to detail, and the ability to manage competing priorities.
• Excellent verbal and written communication skills and ability to properly seek and handle customers’ feedback.
• Bachelor’s degree or equivalent work experience required.
• 1-2 years of experience working a Contact Center within a Finance and Accounting Shared Services Center preferred.

Benefits

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Hybrid role with flexible work options, requiring some in-person presence.
• Health and wellness programs
• Normal office working conditions with a quiet noise level.

Training + Development

Interview process

Visa Sponsorship

Security clearance