Description
agile coaching
kpi reporting
flow metrics
backlog quality
process bottlenecks
continuous improvement
The Agile Coach also plays a critical role in organizational change management—helping teams navigate new processes, structural shifts, and evolving business strategies. They ensure that improvements across workflows, practices, and interpersonal behaviors translate into meaningful client outcomes and sustained organizational success
The Agile Coach provides hands-on support and mentorship, enabling individuals and teams to improve opportunity seeking, strengthen collaboration, reinforce delivery discipline, and maintain a relentless focus on customer value. They observe team performance, identify bottlenecks, and drive continuous improvement practices, instilling the behaviors and mindsets characteristic of high-performing organizations.
Our Agile Coach is responsible for elevating the impact, flow, and operational maturity of product development teams across the organization. They serve as an inspirational force and trusted partner to Product Owners, Product Managers, Engineering leaders, Executive Leadership, and cross-functional contributors such as Finance, Sales, and Marketing—helping align the entire organization around delivering high-quality outcomes predictably and sustainably.
They work closely with Product and Engineering leadership to ensure strategic alignment to organizational goals, consistent application of Agile principles, and the adoption of measurable practices such as flow metrics, operational KPIs, backlog quality standards, and regular inspection/adaptation cadences.
- Identify process bottlenecks, systemic blockers, and behavioral patterns that impede flow or weaken product impact, and guide teams in resolving them with clarity, ownership, and urgency
- Support change-management initiatives that strengthen agility, accountability, alignment, and organizational effectiveness across all product lines
- Serve as an inspirational and motivational force, reinforcing a culture where every team member understands the value of their contributions and how their work directly advances client outcomes and organizational success
- Model excellence in ceremonies and cultivate alignment to a shared purpose by grounding teams in client value streams, product flow, and focused operational improvements.
- Collaborate with leaders to provide transparent reporting and narratives around operational KPIs, team health, purpose alignment, and progress toward our One Metric That Matters
- Assess team performance using data-driven insights (e.g., commitment success rate, cycle times, quality indicators, and leading measures aligned to our North Star Metric) to identify improvement opportunities and measurable growth
- Partner with Product and Engineering leadership to ensure team practices, operational decisions, and prioritization models support customer outcomes, product strategy, and long-term technical sustainability
- Drive organizational consistency by reinforcing standards for backlog quality, requirements quality, workflow policies, and team operating models, ensuring all practices support client value and strategic intent
- Coach and mentor Product Owners, Product Managers, product development teams, and engineering partners to strengthen delivery impact, collaboration, and predictable execution aligned to product purpose and business strategies
- Promote continuous learning through workshops, training sessions, 1:1 coaching, and org-level best-practice guidance that elevates execution maturity and professional growth
