Asset Operations Officer
Transport For London
Manage day-to-day operations and maintenance of TfL mechanical, electrical & ITS assets.
7 days ago ago
£40,000 - £40,000
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
28,000 Employees
Service Specialisms
Engineering
Technology & Data
Infrastructure Maintenance
Project Management
Property Development
Consulting
Transport Planning
Operations Management
Sector Specialisms
London Buses
London Underground
Docklands Light Railway (DLR)
London Overground
Elizabeth line
London Trams
Roads
River
Role
What you would be doing
incident response
stakeholder liaison
asset management
site checks
operations delivery
performance management
- Managing Resources (Practitioner)
- Assist with the response to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets.
- Liaise with internal and external stakeholders, to provide a point of contact and attend on site as necessary.
- Responsible for asserting and discharging Streets and Network Operations statutory obligations as the Highway / Road Tunnel and Traffic Signals Authority and other relevant legal duties including health and safety legislation.
- Support the management of minor works and events by carrying out site checks on quality and quantity of works carried out for payment purposes.
- Contribute to the development of asset management maturity for Tunnel, Pumps & Piers asset management, by developing our data collection and management, creating and reviewing procedures, developing and evaluating asset condition.
- Actively participate in open communication and knowledge sharing to build asset capability across the team.
- Responsible for the day-to-day delivery of regional operations with in house teams, suppliers and contractors to provide a cost effective responsive and resilient service.
- Responsible for the protection and improvement of operational performance within the region in order to achieve specific scorecard objectives.
- Responsible for the day-to-day management and maintenance of Road Tunnels, Pump Stations, River Piers & ITS assets, working with in house teams, suppliers and contractors to provide a cost effective, responsive and resilient service.
- Responsible for the protection and improvement of operational performance within TfL’s Tunnels, Pumps, Piers & ITS assets in order to achieve specific scorecard objectives. Assist with the development and review of planned preventative maintenance activities.
- Acquire a working knowledge of the Tunnel, Pumps & Piers assets; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience.
- Responsible for maintaining day to day working relationships with stakeholders (including Boroughs), making TfL easy to do business with.
- Provide operational input into schemes and project lifecycle to ensure good quality and efficient outputs.
- Develop an understanding of one of more Statutory Risks, e.g. Fire, Water, Electrical, Asbestos, Structures.
What you bring
ip networks
driving licence
gcse
mechanical/electrical
data management
asset management
- A working knowledge of Internet Protocol (IP) networks, including but not limited to Multiprotocol Label Switching.
- Appreciation of the political landscape in London, including Boroughs and key influencers.
- Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external.
- Experience of working remotely and/or with prearranged targets or goals.
- Customer Engagement (Practitioner)
- PDF format preferred and do not include any photographs or images
- Possession of a full and current driving license, with a willingness to drive a TfL / Contractor fleet vehicle. (Essential)
- An awareness of Principles and Practices of Asset management.
- Understanding and experience of management and operation of a road tunnels and highway and transport policy.
- Understanding Customer Needs (Practitioner)
- Experience of reacting and responding to events appropriately - working calmly under pressure.
- An awareness of statutory obligations and legal frameworks (including Health and Safety legislation).
- Acquire a working knowledge of the regional network; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience.
- Contract Performance Management (Practitioner)
- Willingness to undertake any specialist training that may be required for management of Tunnels, Pumps & Piers, e.g. working at height, manual handling, G39, confined spaces etc
- Incident Reporting and Investigation (Practitioner)
- Maintenance and Operations investment decision making (Operational Management) - (Awareness).
- Good working knowledge of one or more of Surface Transport assets and systems (eg Road Tunnels / Pumps / River Piers & ITS equipment).
- An understanding of CDM and the role of the Client.
- Business document production (includes Word processing, Spreadsheets and presentations) (Practitioner)
- Experience of Mechanical and Electrical and Intelligent Transport Systems.
- Experience of delivering a high standard 24-7 operational network management service.
- Knowledge of the London Wide Surface Transport Network.
- Information Management and Reporting (including Data Management) (Practitioner)
- Educated to GCSE standard or equivalent and qualification in a mechanical, electrical, communication networks subject.
- An understanding or previous experience of mechanical, electrical and communications equipment and their management.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
2000
Year of establishment
The company was founded under London’s Mayor in 2000.
8,500 buses
Public transport fleet
Operates a large network of buses to support daily commuter needs.
580 km roads
Managed road network
Oversees one of the UK's most extensive road networks.
£7 bn revenue
Annual revenue figure
Generates significant revenue from fares, congestion charges, and grants.
- Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
- Manages congestion charge and ultra-low emission schemes.
- Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
- Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.
- Open
- Caring
- Adaptable
Net Zero by 2040
GHG emissions target
Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.
90% Scope 1 & 2 Reduction
Emissions target 2030
Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.
2,000 Zero-Emission Buses
Bus fleet expansion
Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.
80% Fewer Pollution Exposures
Air quality improvement
Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.
- Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
- Reduce absolute Scope 3 emissions by 90% by 2040
- Science-based targets validated by SBTi in April 2025
- Operational carbon 2023/24: Scope 1 14 KtCO₂e; Scope 2 337 KtCO₂e; Scope 3 (outsourced) 470 KtCO₂e; Scope 3 (other) 705 KtCO₂e
- On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
- ULEZ expansion: 27% lower roadside NO₂, 31% fewer PM2.5 in outer London
- Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
- Install 5,000 m² Sustainable Drainage Systems yearly on road network
- Reduced highways glyphosate use by 70%
- Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified
74% Agreement
Employee-Conversations
74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.
86% Goal Completion
Coaching Programme
The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.
77% Intuitive Experience
SAP SuccessFactors
77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.
4% Recruitment Increase
Internal Recruitment
A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.
21% Reporting Increase
Sexual Harassment
Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.
£2.5M Training Contract
DEI Training
A four-year DEI training contract worth up to £2.5 million was awarded across TfL and partner public bodies.
- Strategic vision "to be a great place to work for everyone to thrive"
- Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric
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