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Computer Support Specialist
E.S. Fox Limited
Provide first‑line IT support and troubleshoot hardware/software issues for users.
7d ago
Junior (1-3 years)
Full Time
Niagara Falls, Ontario, Canada
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Fabrication Services
Construction Services
Nuclear Services
Structural Steel & Bridges
Technical Services
Sector Specialisms
Industrial
Commercial
Institutional
Energy
Mining
Oil and Gas
Petrochemical
Nuclear
Role
What you would be doing
desktop support
help desk
imaging
device config
mobile support
backup
- Travel to remote sites (branch offices, job sites, etc.) as required.
- Diagnose and resolve issues on Windows desktops and laptops including issues with printing, file shares, security, network configurations, and installing and supporting software such as Microsoft Teams, Office, Project, Visio, Adobe, Symantec AV and BackupExec.
- Provide basic user training and proactive support in the use of hardware and software to users, either onsite or remotely (e.g. showing the user how to do something properly).
- Install, update, and configure other IT supported devices such as network devices, printers, and security fobs and cameras.
- Produce detailed documentation and process flows to improve the efficiency of IT procedures.
- Provision and support of managed phones and tablets.
- Identify, recommend, and assist with the development of end-user training material (user guides, cheat sheets, etc.) to increase computer literacy and self-sufficiency.
- Maintain inventory of IT hardware including inventory at remote sites (branch offices, job sites, etc.).
- Distribute system reports and manage system printers as required.
- Access technical knowledge bases and FAQs to aid in problem resolution and broaden knowledge of current and future issues and technologies.
- Image and deploy desktops and laptops.
- Troubleshoot system performance of desktops, laptops, servers, and networks.
- Maintain IT documentation including procedures (Runbooks), user guides and FAQ sheets.
- Daily management of helpdesk tickets and support requests through ServiceDesk Plus and logging new requests as required while keeping current work orders updated and assigning and/or escalating tickets as needed.
- Perform desktop, laptop, and device software application installations and updates as required.
- Perform Backup procedures as required.
What you bring
windows
3+ years
diploma
problem solving
communication
independent
- Well organized
- Able to work well independently and without direct supervision.
- Must be able to lift, carry, install, and transport computers, IT Supplies and/or any IT Devices.
- A minimum of 3 years' experience in an information technology role supporting Windows-based users in a corporate environment is required.
- Background and reference check is a requirement (Will be performed by the company).
- Strong decision-making and problem-solving skills.
- Completion of a diploma from a computer-related or technology-related program is required.
- Excellent communication skill (Both written and verbal).
- Group RSP with employer contribution
- Health Care Spending Account and Healthy Living Wellness Account options
- Employee Assistance Program
- An attractive health and dental benefits package for you and your family (dependents)
- Competitive compensation
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background and reference check is required and will be performed by the company.
People also searched
Company
Overview
80 Years
Experience Established
The company has built a legacy of expertise and excellence over eight decades.
- Provides customized solutions for complex industrial and infrastructure projects across Canada.
- Reputation for excellence in engineering and execution in heavy civil, energy, and transportation sectors.
- Portfolio includes work on industrial facilities, power plants, and large-scale infrastructure projects.
- Notable projects include complex mechanical installations, high-capacity energy systems, and innovative transport infrastructure solutions.
- Combines craftsmanship with cutting-edge technology to deliver exceptional results on time and within budget.
Five Provinces
COR Certification Reach
The company holds COR certification across five provinces, demonstrating its commitment to safety standards.
- Industry leader for Industrial Fabrication and Construction by integrating Safety and Quality Assurance practices into everything we do.
- People‑first, environmentally conscious, socially responsible constructor.
- Internal Responsibility System: each individual is responsible and accountable for the health and safety of themselves and others and must take immediate, appropriate and effective action on any safety related matter.
- Certified in ISO 14001 and ISO 45001 for Head Office and Fabrication facility.
- Quality Management System compliant with ISO 9001‑2015, CSA N299.1‑16, CSA N286‑12, and ASME/CSA code standards.
5 provinces
COR Certification Coverage
Achieved COR certification across five provinces, ensuring external auditing of safety and environmental management systems.
- Goal to “Prevent the Event” both environmentally and in the workplace.
- ISO 14001 certified across its entire organization.
- Committed to environmental sustainability as part of health, safety & environmental strategy.
- Applies ISO 14001 and ISO 45001 standards at Head Office and Fabrication facility.
- No publicly stated net-zero target or date.
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