Tool Hire Driver / Fitter

Overview

Assist tool hire operations, sales, service, and vehicle handling for customers.

Key Responsibilities

• vehicle loading
• stock management
• order processing
• vehicle checks
• tool reporting
• customer support

Tasks

To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area. Supporting all Company initiatives This role will involve working alternate Saturday mornings. -Loading and unloading the vehicle with small plant, tools, and alloy towers. -Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required. -Ensure sales orders and delivery schedules are processed accurately and promptly. -Carrying out daily and weekly vehicle checks. -Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety -Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures. -Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently. -Following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis. -Ensure that product knowledge is up to date and applied accurately in customer conversations. -Provide specialist advice and product information -Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.

Requirements

• tool hire
• driving licence
• health & safety
• gcse maths
• product knowledge
• it literate

What You Bring

Have a good understanding of the mechanical aspect of servicing and fixing of machinery. Previous experience within the Tool Hire industry. Benefits Product Knowledge -Experience in a sales/customer focused role. -Must be committed to delivering great customer experiences. -IT literate -Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day. -HGV driving experience is not essential, newly qualified drivers are also welcome. -Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained. -Able to create and maintain successful relationships. -GCSEs (Or equivalent) - Maths & English -Good organisational skills to manage stock. -Understanding local market issues and communicate to Manager to support sales growth plans. -A relevant understanding of the market and product knowledge -Full, clean driving license is essential – a class 2 (Category C) licence is essential and a valid CPC card and Digi Tachograph card. -Ability to work on own initiative and as part of a team. -Working knowledge of appropriate Health & Safety legislation

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Benefits

-Enhanced Paternity -Training and development opportunities -Perkbox discounts -Generous discretionary bonus scheme -Employee Assistance Programme -Holiday scheme which rewards length of service -Mental Health Support -Substantial staff discounts -A competitive pay package. -Cycle to work scheme. -Enhanced Maternity -Substantial Employee Discount -Contributory pension scheme -Free parking

About Mkm Building Supplies

-Began as a single branch and grew through a unique branch ownership model, empowering local directors. -Privately backed by Bain Capital since 2017. -Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners. -Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies. -Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting. -Consistently expanding, with a focus on local staffing and specialized services.

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