Associate

Description

• Creates and develops lasting and mutually beneficial relationships to ensure client and stakeholder satisfaction, both internally and externally
• Management of client financial management, expense & income budgeting, ensuring forecasts aligned to target measures
• Take responsibility for management of client relationship at both Estate Manager and Senior Estate Manager level for the format
• Actively develops relationships with key stakeholders both internally and externally, interpreting the stakeholder’s objectives, success criteria and operating environment and responds accordingly to drive satisfaction
• Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
• Adhere to all contractual KPI’s
• Ensure excellent client satisfaction scores obtained and maintained
• Delivery of Estate Management services to client across geographical patch
• Takes accountability for executing plans, delivering objectives, and achieving business results. Addresses issues quickly, makes informed decisions and takes ownership regardless of the outcome
• Creates an environment which enables individuals and teams to perform at their best. Communicates expectations and agrees clear performance standards, addresses performance issues promptly and fairly.
• Manages and coaches a team of multi-skilled Senior Surveyors, Surveyors and Estates Assistants to provide contracted services to clients
• Ensure adherence to lease terms and compliance with statutory requirements (to include inspections) and advising clients of same
• Deliver client reporting
• Actively seeks stakeholder feedback to identify and resolve issues before escalation. Creates open, two-way communication with clients and stakeholders. Balances both stakeholder needs and business outcomes and always delivers on promises

Requirements

• Demonstrates thinking beyond their own team and incorporates cross-selling as a standard part of their routine. Will demonstrate knowledge of the wider business, creating opportunities for others to promote.
• Demonstrable technical competence in property management
• Demonstrable ability to take responsibility of sizeable and complex client instructions
• A proven track record of post qualification practice and knowledge within Property and/or Transaction Management
• Line management skills
• Up to date knowledge of legislation regarding property management
• Degree level estate management qualification or equivalent desired
• Membership of RICS preferable

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance