Principal Product Owner, ServiceNow CMDB

Description

• Serve as the single accountable owner for all CMDB-related intake, prioritization, and communication
• Define and enforce CMDB onboarding standards for new technologies and services
• Partner with solution architects to maintain an enterprise CI class model aligned with platform leading practices
• Define MVP → iterative delivery cycles for CMDB improvements (normalization, reconciliation, enrichment, integrations, class model changes)
• Support audit requests when needed but focus on avoiding unnecessary governance friction — build enablement, not gatekeeping
• Partner with Service Owners to ensure business services and technical service CIs have accurate dependency models
• Monitor ongoing CMDB operations and bottlenecks tied to incident, change, problem, and asset workflows
• Drive reduction of “unmodeled” or “unknown” infrastructure/services
• Define strategy for service mapping, dependency models, CI class lifecycle, and CMDB data standards
• Partner with ITSM, ITOM, ITAM, APM, and Security to ensure the CMDB enables downstream workflows (change, incident, asset lifecycle, monitoring, discovery, HAMPro, SAMPro, etc.)
• Own the end-to-end CMDB product vision, roadmap, and measurable outcomes aligned to Digital Service Management and Service Health initiatives
• Host stakeholder reviews, demo sessions, and quarterly roadmaps
• Ensure alignment with infrastructure teams (compute, storage, network, cloud) on domain-specific CI models and authoritative sources
• Lead release planning, testing coordination, and user validation for CMDB enhancements
• Define data quality rules, lifecycle policies, and automated validation
• Run and refine the CMDB governance model — roles, responsibilities, RACI, data stewards, CI class owners, authoritative sources, and intake channels
• Drive the CMDB toward authoritative data sources, automation, and reduced customization
• Evaluate new data sources and implement normalization, reconciliation, and deduplication strategies
• Translate outcomes into clear, prioritized backlog items for engineering
• Ensure the platform is ready for service health dashboards, AIOps, and predictive insights
• Ensure integrations (discovery tools, asset repositories, procurement systems, cloud providers, monitoring tools) follow CMDB standards
• Identify process gaps and drive continuous improvement
• Collaborate with Discovery, ITOM Health, and Event Management teams on service topology and dependency mapping

Requirements

• Familiarity with Equinix’s internal infrastructure domain models (Data Center codes, service owner model, inventory systems)
• Own measurable KPIs for completeness, correctness, and compliance, but emphasize actual service health and impact, not just static compliance
• Strong cross-functional leadership with domain teams (network, compute, cloud, database, security)
• Bachelor's in Computer Science or Computer Engineering
• Ability to translate business outcomes into technical product requirements
• Experience with HAMPro, SAMPro, APM, or cloud asset inventories
• 10+ years experience
• Experience driving modernization or simplification of a CMDB in a federated enterprise environment
• Strong understanding of ITSM/ITOM/ITAM processes and how they depend on the CMDB
• Experience managing a roadmap in an Agile product model
• Hands-on experience with ServiceNow CMDB, class modeling, CSDM, discovery, service mapping, normalization, and reconciliation

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance