Resident Host (East Village - Stratford)
Get Living
Front‑of‑house host delivering resident services and community experience
12 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
East Village, England, United Kingdom
Onsite
Company Size
170 Employees
Service Specialisms
Property Development
Construction
Project Management
Architecture
Design
Engineering
Sector Specialisms
Build to Rent (BtR)
Co-Living
Purpose Built Student Accommodation (PBSA)
Role
What you would be doing
event coordination
front desk
resident interaction
compliance inspections
maintenance tracking
shift handover
- Participate in organising and delivering neighbourhood events including social and community initiatives.
- Be the first point of contact at reception, handling resident and visitor enquiries in person, over the phone and by email, ensuring a smooth, friendly and efficient front-of-house experience.
- Share resident feedback and ideas to help improve service and community experience.
- Maintain the reception area, ensuring it is always presentable and welcoming, reflecting Get Living’s high standards of service and hospitality.
- Stay current with neighbourhood activity, providing recommendations to residents about the local area, attractions and upcoming events.
- Work with Resident Management team to provide current and prospective residents an exemplary experience from first enquiry to move-out, ensuring a consistent and excellent resident experience throughout.
- Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
- Communicate effectively with residents, visitors, colleagues, couriers and contractors in a warm, professional manner.
- Support viewings, resident move-ins/move-outs, inventories, check-outs and inspections as instructed by the Senior Resident Manager.
- Assist with day-to-day queries autonomously, whether in-person or to the email inbox, escalating to the Resident Management team where necessary.
- Log and track maintenance requests, liaising with Maintenance team and residents.
- Undertake regular compliance inspections of the building to ensure all Fire, Life & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
- Support the Resident Managers team to achieve occupancy and customer satisfaction goals.
- Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
- Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.
What you bring
microsoft office
yardi
rentcafe
hubspot
customer service
communication
- Ability to engage confidently with residents and visitors.
- Ability to work under pressure whilst remaining calm.
- Excellent verbal and written communication skills
- Demonstrate flexibility, adaptability and collaboration with residents and colleagues alike.
- Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / RentCafe / Hubspot.
- Proven track record of strong customer service experience within residential and / or service sectors.
- Knowledge and proven track record of outstanding customer service skills
- Self-motivated, proactive and solutions-driven
- Excellent attention to detail and organised approach to work
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
General Admin & Support Jobs in Exeter United KingdomProperty Supervisor Jobs in Exeter United KingdomProperty Manager Jobs in Exeter United KingdomAdministrative Assistant Jobs in Exeter United KingdomBuilding Manager Jobs in Exeter United KingdomCustomer Service Jobs in Exeter United KingdomReceptionist Jobs in Exeter United KingdomAssistant Property Manager Jobs in Exeter United Kingdom
Company
Overview
£2.7B Assets
Property Value
The company had over £2.7 billion in property assets by the end of 2022.
6.5K Homes
Development Pipeline
The company has a pipeline of nearly 6,500 homes across various neighborhoods.
£94.7M Sale
Landmark Transaction
An academic building at Elephant & Castle was sold for £94.7 million, showcasing the company's successful asset management.
5-Star Rating
GRESB Score
The company achieved a 5-star operational GRESB rating, reflecting its commitment to sustainable and responsible real estate management.
- Launched the UK’s first large‑scale build‑to‑rent neighbourhood at East Village, blending apartments with local amenities for a true neighbourhood experience.
- Crafts neighbourhoods in London, Manchester, Birmingham, Berkshire, and Surrey, specialising in residential rental and integrated commercial spaces.
- Operational scale includes around 4,000 homes under management, maintaining high occupancy rates and near‑full rental collection, with strong resident satisfaction.
- We are customer-obsessed and focus on delivering exceptional service.
- We constantly evolve to improve the way we work and the services we offer.
- We empower our people to be bold, make decisions, and take ownership.
- We operate with integrity, transparency, and respect in everything we do.
- We work collaboratively, as one team, to achieve our goals and objectives.
- We are driven by a passion for innovation and are always looking for ways to improve.
2030 net zero
Carbon Emissions Target
Aims to achieve net zero carbon emissions by 2030.
50% reduction
Emissions Reduction Target
Aims to cut operational carbon emissions by half by 2030.
- They use energy-efficient technologies and promote green building practices in all their developments.
- Invests in sustainable infrastructure and renewable energy sources.
- All new developments are designed to meet high environmental sustainability standards.
40% leadership
Gender Diversity
Women represent 40% of leadership positions within the company.
5% annual growth
Gender Diversity Goal
The company aims to increase gender diversity in the workforce by 5% each year.
- Create a workplace that is inclusive and diverse.
- Committed to equal opportunities and a fair work environment.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio