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Assistant Customer Care Manager - Hilton Head, SC
Pultegroup
Assist with warranty inspections, service coordination, and customer care for new homes
2d ago
Junior (1-3 years)
Full Time
Hilton Head Island, South Carolina Area
Onsite
Company Size
12,000 Employees
Service Specialisms
Construction services
Property Development
Design
Project Management
Engineering
Architecture
Sector Specialisms
Residential
Homebuilding
Land Development
Financial Services
First-time Buyers Housing
Move-up Housing
Active-adult Housing
Senior Living Communities
Role
What you would be doing
warranty inspections
follow-up
quality inspection
repair monitoring
work orders
construction literacy
- Coordinating & conducting on-site warranty inspections
- Conducting follow up with homeowners and vendors relating to open service requests
- Responsible for the quality inspections of the home prior to delivery to the customer
- Monitoring warranty repairs
- Entering line items and generating work orders in service system
- Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
- Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
What you bring
bachelor's degree
driver's license
read blueprints
construction experience
building codes
customer service
- Some Customer service experience or equivalent preferred
- Basic computer skills
- General knowledge of building codes
- Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
- Minimum of High School Diploma or equivalent
- Ability to work in various weather conditions -- heat, rain, cold, etc.
- Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
- Bachelor's Degree in Construction or Engineering preferred
- Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
- Ability to read blueprints
- Demonstrated commitment to customer satisfaction
- Some construction experience or equivalent preferred
- Valid Driver's License because driving is an essential function of this position
- Excellent verbal and written communications
- Validating service ticket progression
- Gain confidence in working through common service-related items and gain exposure to escalated issues
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1950 Founded
Year of Establishment
The company was established in 1950.
650k Homes Built
Total Homes Delivered
Since its founding, the company has delivered over 650,000 homes to families.
3 Brands Operated
Distinct Housing Brands
The company operates under three brands catering to different housing segments.
- Known for developing high-quality homes and communities across the U.S.
- Builds homes that cater to various lifestyle needs, including single-family homes, townhomes, and active adult communities.
- Focus on innovation includes incorporating smart home technologies and energy-efficient features into many of their homes.
- Continues to grow and adapt to market trends, positioning itself as a leader in residential construction and community development.
- Be considered the country’s most respected homebuilder
- Goals – Inspired Employees, Exceptional Customer Experience, Superior Operational Execution, Foresight For the Future
- Commitments – Work that moves you; Trust that empowers you; A company that brings you pride; Opportunities to grow
- Guiding Principles – Do the right thing; Compassion the customer; Care about quality; Team‑first mentality
- Purpose – Building incredible places where people can live their dreams
Net-zero by 2040
Greenhouse Gas Emissions Target
Achieve net-zero greenhouse gas emissions by 2040.
95% Justice Score
2022 ESG Metrics
Top-performing ESG metrics including Justice (95%), Hospitality (93%), Camaraderie (92%), Competence (92%), Integrity (91%), and Fairness (90%).
$35M Homes Donated
Build to Honor® Program
Provided 90 mortgage-free homes to veterans since 2013, valued collectively at over $35 million.
$100K Scholarships
Build Your Future Initiative
Awarded $100,000 in scholarships to 20 students in 2025 for construction and skilled trades education.
- Hope to Home loan program: innovative financing to help underserved first-time buyers.
40%+ Workforce
Female Representation
Women make up over 40% of the workforce at PulteGroup.
#20 Ranking
Best Workplaces for Women
Recognized by Fortune as one of the Best Workplaces for Women in 2024.
93% Employee Rating
Employee Satisfaction
93% of employees rate the company as a great place to work.
97% Welcome Rate
Employee Onboarding
97% of employees felt welcome at the time of hire.
- Supports mentorship, professional development, and connections for female employees through the Women’s Interest Network (WIN)
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