Guest Services Manager

Description

• You are proactive. Guest Services Managers anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
• You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
• You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
• You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.

Requirements

• You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
• Strong interpersonal and relationship building skills.
• Detail orientation and excellent organizational skills.
• You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
• Ability to problem solve as well as proactively alleviate potential resident concerns.
• Ability to work independently as well as in a team environment.
• Professional verbal and written communication skills.
• Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!).
• Must have face-to-face customer service experience.

Benefits

• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)

Training + Development

Interview process

Visa Sponsorship

Security clearance