Information Systems Analyst at American Tower in Boston, MA | USD65,000-90,000 | Kablio

Role

Description

tech updates

hardware support

team support

remote support

automation scripting

Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
Troubleshoot and resolve issues with end user hardware, such as laptops and printers, and conference room technology, liaising with third party support vendors when necessary.
Assist lower tier support teams by providing expertise, training, and documentation. Assist higher tier support teams with hands-on assistance, such as racking and testing, of infrastructure equipment.
Support remote workers and remote regional work sites as required. Including direct support of provisioning and deprovisioning activities related to regional office locations.
Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages, primarily PowerShell.

Requirements

microsoft

servicenow

powershell

itil

bachelor

3 years

A minimum of 3 years supporting Microsoft end user technologies, including Windows, Office applications etc. is required.
Strong organizational skills; ability to prioritize work accordingly and accomplish multiple tasks in parallel and in a fast-paced environment.
While performing the role you will need to lift up to 50lbs
Approximately 5% travel may be required in support of the position’s responsibilities.
Bachelor degree or equivalent experience required.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Experience with an ITSM platform (specifically ServiceNow) is preferred.
PowerShell experience is required.
Experience with infrastructure technology (servers, networking equipment) is preferred.
Excellent interpersonal, communication and customer care skills are required.
A minimum of 3 years in customer facing IT support role is required.
Excellent troubleshooting and diagnostic skills are required.
ITIL certification is preferred.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1995

Year Founded

The company was spun off from American Radio Systems.

148,000 Sites

Global Presence

Operates across 24 countries, providing extensive coverage.

$4B Income

Annual Revenue

Reported over $4 billion in operating income and $2.26 billion in net income.

2005–2021

Acquisition Years

Series of strategic acquisitions to expand operations.

As a REIT, it leases space on towers and rooftops to carriers, broadcasters, government agencies and broadband providers.
It pioneered a neutral-host colocation model, enabling multiple tenants per tower to reduce costs and accelerate 5G rollouts.
Typical projects range from rural tower builds to urban DAS installations and turnkey data-center deployments.
Known for blending traditional tower leasing with cutting-edge edge computing and interconnectivity solutions.

Culture + Values

Understand our customers’ needs and satisfy them
Hire good people and empower them
Focus on solutions, not problems
Do what we say we’re going to do
Have fun
Play to win

Environment + Sustainability

40% GHG reduction

GHG Emissions Reduction Goals

Committed to reducing Scope 1 & 2 emissions by 40% and Scope 3 emissions by 40% by 2035 compared to 2019 levels, as approved by the Science Based Targets initiative (SBTi).

120 MW solar

On-Site Solar Energy

Operates on-site solar installations across over 18,000 locations, generating 120 MW of capacity and 100 GWh annually.

150K trees

Tree PlantingInitiative

Supported the global planting of over 150,000 trees to promote environmental sustainability.

300M investment

Energy Efficiency Investment

Invested over $300 million in energy efficiency, renewables, and storage projects across Africa since 2018.

Protected nearly 5,000 bird nests in 2023.
Reduced Scope 1 & 2 emissions via Power-as-a-Service, including a 21% reduction in direct GHG per tower in Africa since 2019 and a reduction of ~43.5 million liters of diesel usage annually.
99% of tower steel waste (~10,700 tonnes) was recycled or reused.
Targeting >20% increase in on-site renewable energy generation in 2024 compared to 2023 baseline (excluding India).
Deployed over 87,000 lithium-ion batteries across 21,830 sites, providing ~850 MWh of storage capacity.

Inclusion & Diversity

50%+ women

Board Representation

Over half of the Board members are women and/or from underrepresented groups, reflecting strong leadership diversity.

40k+ resources

Learning Opportunities

Launched ATC YOU global learning university in 2023 with tens of thousands of learning resources and thousands of online courses in multiple languages.

$10M+ contributed

Education & STEM Impact

American Tower Foundation has donated over ten million dollars since 2017 to education and STEM initiatives, supporting future talent development.

450k+ certificates

Digital Skills Training

Digital Communities program has awarded over 450,000 training certificates to individuals in 15 countries through 580+ centers.

Focus on attracting, developing, engaging, and retaining strong talent across a global employee base.
Formed a Social Justice Committee in 2021 to support organizations fighting inequality.

Articles

Solutions

Careers

Customer Support

Role

Description

tech updates

hardware support

team support

remote support

automation scripting

Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
Troubleshoot and resolve issues with end user hardware, such as laptops and printers, and conference room technology, liaising with third party support vendors when necessary.
Assist lower tier support teams by providing expertise, training, and documentation. Assist higher tier support teams with hands-on assistance, such as racking and testing, of infrastructure equipment.
Support remote workers and remote regional work sites as required. Including direct support of provisioning and deprovisioning activities related to regional office locations.
Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages, primarily PowerShell.

Requirements

microsoft

servicenow

powershell

itil

bachelor

3 years

A minimum of 3 years supporting Microsoft end user technologies, including Windows, Office applications etc. is required.
Strong organizational skills; ability to prioritize work accordingly and accomplish multiple tasks in parallel and in a fast-paced environment.
While performing the role you will need to lift up to 50lbs
Approximately 5% travel may be required in support of the position’s responsibilities.
Bachelor degree or equivalent experience required.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Experience with an ITSM platform (specifically ServiceNow) is preferred.
PowerShell experience is required.
Experience with infrastructure technology (servers, networking equipment) is preferred.
Excellent interpersonal, communication and customer care skills are required.
A minimum of 3 years in customer facing IT support role is required.
Excellent troubleshooting and diagnostic skills are required.
ITIL certification is preferred.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1995

Year Founded

The company was spun off from American Radio Systems.

148,000 Sites

Global Presence

Operates across 24 countries, providing extensive coverage.

$4B Income

Annual Revenue

Reported over $4 billion in operating income and $2.26 billion in net income.

2005–2021

Acquisition Years

Series of strategic acquisitions to expand operations.

As a REIT, it leases space on towers and rooftops to carriers, broadcasters, government agencies and broadband providers.
It pioneered a neutral-host colocation model, enabling multiple tenants per tower to reduce costs and accelerate 5G rollouts.
Typical projects range from rural tower builds to urban DAS installations and turnkey data-center deployments.
Known for blending traditional tower leasing with cutting-edge edge computing and interconnectivity solutions.

Culture + Values

Understand our customers’ needs and satisfy them
Hire good people and empower them
Focus on solutions, not problems
Do what we say we’re going to do
Have fun
Play to win

Environment + Sustainability

40% GHG reduction

GHG Emissions Reduction Goals

Committed to reducing Scope 1 & 2 emissions by 40% and Scope 3 emissions by 40% by 2035 compared to 2019 levels, as approved by the Science Based Targets initiative (SBTi).

120 MW solar

On-Site Solar Energy

Operates on-site solar installations across over 18,000 locations, generating 120 MW of capacity and 100 GWh annually.

150K trees

Tree PlantingInitiative

Supported the global planting of over 150,000 trees to promote environmental sustainability.

300M investment

Energy Efficiency Investment

Invested over $300 million in energy efficiency, renewables, and storage projects across Africa since 2018.

Protected nearly 5,000 bird nests in 2023.
Reduced Scope 1 & 2 emissions via Power-as-a-Service, including a 21% reduction in direct GHG per tower in Africa since 2019 and a reduction of ~43.5 million liters of diesel usage annually.
99% of tower steel waste (~10,700 tonnes) was recycled or reused.
Targeting >20% increase in on-site renewable energy generation in 2024 compared to 2023 baseline (excluding India).
Deployed over 87,000 lithium-ion batteries across 21,830 sites, providing ~850 MWh of storage capacity.

Inclusion & Diversity

50%+ women

Board Representation

Over half of the Board members are women and/or from underrepresented groups, reflecting strong leadership diversity.

40k+ resources

Learning Opportunities

Launched ATC YOU global learning university in 2023 with tens of thousands of learning resources and thousands of online courses in multiple languages.

$10M+ contributed

Education & STEM Impact

American Tower Foundation has donated over ten million dollars since 2017 to education and STEM initiatives, supporting future talent development.

450k+ certificates

Digital Skills Training

Digital Communities program has awarded over 450,000 training certificates to individuals in 15 countries through 580+ centers.

Focus on attracting, developing, engaging, and retaining strong talent across a global employee base.
Formed a Social Justice Committee in 2021 to support organizations fighting inequality.

Articles

Solutions

Careers

Customer Support