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IT Service Desk Technician
Bridge33 Capital
24d ago
1,200 - 1,500
Junior (1-3 years)
Full Time
New Delhi, Delhi, India
Office Full-Time
Company Size
71 Employees
Service Specialisms
Investment Management
Real Estate Development
Private Equity
Construction Management
Property Development
Sector Specialisms
Real Estate
Retail
Commercial Properties
Role
What you would be doing
software implementation
process improvements
hardware troubleshooting
account creation
it onboarding
remote setup
- Work with the broader Information Technology team on software implementation/retirement, process improvements, and other items as required
- Collaborate with internal and external stakeholders to resolve issues and address inquiries in a timely manner
- Document any troubleshooting performed and the ultimate resolution to the request in Jira
- Maintain and update technology related information in the prescribed standards and systems
- Assist with IT Onboarding. Create accounts, set up laptops remotely, and meet with all new hires on their first day to set up and personalize all the Bridge33 platforms to be used daily, and provide an overview of the use case for each.
- Troubleshooting software and hardware issues in a Windows-based environment
- First point of contact for technical support requests
- Maintain accurate and organized documentation in electronic filing systems, such as Dropbox
- Document updated or newly developed processes & procedures in an internal knowledge base
- Work on ad hoc projects and initiatives as needed, including projects where there may be ambiguity or which do not have clearly established processes to reference
- Effectively and clearly track and communicate the status of workflow tasks to management
What you bring
azure ad
windows systems
windows pro
problem solving
it degree
analytical
- Needs to be able to work an issue to resolution with minimal input.
- Will work 8:00 AM to 5:00 PM US Pacific Time (PST)
- Strong organizational, analytical, and problem-solving skill
- Azure AD/Entra ID
- Needs to have solid experience troubleshooting Windows systems.
- Fluent in English
- 2- 5 years of proven experience in IT Support
- Prior experience working U.S. hours and shifts
- Have experience with researching solutions on the internet.
- Excellent attention to detail
- Triage & escalate as appropriate
- Degree in IT or related field
- Troubleshooting Windows 10 and/or 11 Pro
- Fully remote
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 2012
Year Established
Launched with a bold vision to transform underperforming commercial properties.
51 Properties
Retail Assets Acquired
Totaling nearly 10 million square feet across various markets.
220M Fund
Real Estate Fund
Closed a significant opportunistic real estate fund in 2020.
264M Portfolio
Standout Deal
A notable acquisition in 2021 highlighted their strategic capabilities.
- Headquartered in Seattle with offices in Las Vegas and Denver, it operates across more than 23 states.
- Their acquisition strategy focuses on value-add commercial retail — buying well-located assets and infusing them with capital and management expertise.
- Projects range from grocery-anchored power centers to open-air shopping plazas in mid-sized U.S. markets.
- Built on an entrepreneurial ethos, they combine disciplined underwriting with intense property management to unlock hidden value.
- A standout fact: they operate their own property management and construction teams in-house, offering total control and speed.
- Through fast execution and nimble operations, they’ve earned a reputation for turning retail assets into reliable income generators.
- relentless pursuit of value creation
- commitment to integrity, transparency, and alignment with stakeholders
- collaboration and teamwork across the firm
- emphasis on high-performance culture with accountability
- focus on fostering an environment of respect, trust, and mutual support
2040 Target
Net-Zero Carbon Footprint Goal
Aiming to achieve a net-zero carbon footprint by 2040, demonstrating long-term commitment to environmental sustainability.
- Commitment to sustainability and ESG principles in every investment
- Incorporating energy-efficient practices in all properties
- Prioritizing investments that contribute positively to environmental and social outcomes
- Pursuing green building certifications for new developments
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