Maintenance Supervisor
Gallery Residential
Oversees and performs property maintenance to ensure safety, appearance, and functionality.
11 days ago ago
Junior (1-3 years)
Full Time
Midlothian, VA
Onsite
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Architecture
Property Development
Sector Specialisms
Property Operations
Construction Management
Management Advisory and Consulting
Insurance Program Consulting
Property and Portfolio Auditing Services
Information Technology
Due Diligence Services
Marketing and Public Relations
Role
What you would be doing
make-ready
preventive maintenance
work orders
vendor scheduling
safety inspections
budget planning
- Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move- out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
- Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity
- Conducts routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to the appropriate individual(s)
- Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture
- Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented, tracked and completed
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)
- Periodically inspects work performed by other service team members in person to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspects work performed by contractors, vendors and other service providers to verify the work. Ensures materials and services meet quality standards, scope and specifications as required
- Completes monthly Preventative Maintenance procedures
- Assists Community Director in developing the budget for regular repair and maintenance and capital expenses. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
- Conducts regularly scheduled safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance
- Project Management: Create and maintain clear and sequenced plans to successfully launch projects
- Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics
- Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities
- Assists with and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
- Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources
- Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition
- Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community standards
- Maintains adequate inventory of spare parts and maintenance materials and works with Community Director to order supplies and tools as needed to stay within budgetary guidelines
What you bring
attendance
change management
team leadership
innovation
customer service
stress tolerance
- Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations
- Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes
- Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions
- Demonstrates customer services skills by treating residents and others with respect, interfacing face-to-face with residents and service team, responding to questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Was founded with a vision to create vibrant residential communities.
- Focuses on residential property management and development, prioritizing customer satisfaction.
- Has successfully managed a wide variety of residential projects, from small apartment buildings to large-scale housing developments.
- Offers tailored solutions for both new builds and existing properties by understanding market trends and resident needs.
- Delivers high-quality developments on time and within budget.
- Aims to create spaces that foster community and enhance the living experience.
- Delivers five-star hospitality to multifamily apartment communities and single-family build-to-rent neighborhoods across the Southeast.
- Fosters meaningful relationships with residents and clients, treating each touchpoint as an opportunity to engage and inspire.
- Hospitality is ingrained in their ethos, reflecting an unwavering dedication to serving those who call their communities home.
- Believes in every resident, every time, always!
- The team is described as 'story-tellers' with expertise and passion for creating vibrant communities.
- No explicit environmental or sustainability strategy, net-zero targets or results publicly stated on website or LinkedIn
- No DEI strategy, gender‑related statistics, or outcomes publicly stated on website or LinkedIn
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