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Guest Safety Officer
Space Needle
Secure the Space Needle by patrolling, monitoring systems, and providing guest safety.
13d ago
$20 - $24
Junior (1-3 years)
Full Time
Seattle, WA
Onsite
Company Size
200 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Tourism
Hospitality
Entertainment
Restaurant
Retail
Event Management
Museum and Historical Site Management
Observation and Leisure Facilities
Role
What you would be doing
disaster prep
fire panel
dvr monitoring
access control
incident reports
patrol
- Assist with disaster preparedness: i.e., earthquakes, fires and other crises.
- Occasionally walk employees to their cars.
- Properly investigate any internal theft issues.
- Assist Guest Safety and Facilities Manager and departments as needed.
- Review DVR periodically for potential for potential problems or breeches of security.
- Prepare daily log on a daily basis.
- Operate the fire panel and fire system.
- Accompany terminated employees to collect their belongings, retrieve company property and if necessary, escort them from the property.
- Cooperate with Seattle Police Department and Seattle Center police.
- Ensure that key and card access controls are followed.
- Complete incident reports and time sheets on a daily basis.
- Back up all databases electronic and hard copy.
- Maintain a professional demeanor at all times.
- Ensure that the DVR, Cameras and any other security hardware are working properly.
- Maintain good relations with Seattle Center Security and Seattle Police Department.
- Provide assistance to other employees to enhance customer service or assist in emergencies.
- Proactively implement the security plan and operations of the Space Needle.
- Rove and patrol the premises to ensure the safety of the Space Needle, its guests and employees.
- Provide a strong presence in retail areas, being careful to observe and report shoplifting activities.
What you bring
self-defense
customer service
microsoft office
first aid
security experience
physical fitness
- Valid Washington State Driver’s License.
- Formal self-defense training and/or willingness to learn if required and provided by the employer.
- Be able to learn in-house security access card system.
- Excellent customer service skills required.
- Ability to prepare clear, detailed and accurately written reports in a timely manner.
- Excellent verbal and written communication skills.
- Excellent computer skills including Outlook, Word, Excel and other databases as required.
- Be reachable at all times by radio while on duty.
- Confident, with the ability to defuse hostile situations with verbal de-escalation techniques.
- Ability to operate two-way radio, communications and surveillance system equipment.
- Ability to operate multi-line telephone systems under busy or stressful situations while multi-tasking.
- Be able to lift 50lbs with the ability to perform physical activities inherent to security patrol duties, such as bending, walking, running, standing, and rapidly ascending or descending stairs in a high-rise structure as needed.
- First Aid/CPR Certification or ability/willingness to obtain certification within sixty days of hire.
- Knowledge of all locations of water shut offs and how to operate them.
- Experience with security – civilian or military.
- Able to work within a team milieu.
- Paid Personal Days (10 per year)
- New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
- $50 / month towards orca card or parking
- Tuition reimbursement of 50%, up to $2500 / year
- 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
- Paid Time Off of 14 days / year based on working 2080 hours / year
- 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
- Charitable Contributions / Matching Gift, up to $200 year
- Medical, Dental, Vision, Life, Long Term Disability
- Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
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Interview process
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Company
Overview
1962 World's Fair
Year Established
The Space Needle was built for the 1962 World's Fair in Seattle.
- With its unique design, it offers breathtaking panoramic views of Seattle and the surrounding landscape.
- Visitors can enjoy dining, observation decks, and a rotating glass floor for an unforgettable experience.
- The landmark regularly hosts events, private parties, and public gatherings, making it a hub for cultural activities.
- Over the years, the Space Needle has become a must-see destination for tourists and a pride of the Pacific Northwest.
- Continually renovated, the Space Needle combines cutting-edge technology with timeless architectural beauty.
- In addition to its role as a tourist attraction, it plays a key part in the city's public and private events.
- We are a team of innovators, creators, and problem solvers who believe in the power of hospitality and delivering extraordinary experiences.
- We prioritize safety, operational excellence, and the highest standards of service.
- We value inclusivity, collaboration, and a positive work environment.
- We believe in continuous improvement and strive to learn and grow together.
- We hold ourselves accountable to our guests, our community, and each other.
2045 Net-Zero Goal
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2045 as part of long-term sustainability efforts.
80% Energy Reduction
Energy Efficiency Initiative
Completed a major LED lighting retrofit to significantly reduce energy consumption.
- Reduce water usage and waste through recycling programs.
- Using green building materials and improving energy efficiency in renovations.
- The fosters an inclusive environment where all employees are valued and respected.
- They have a goal to increase gender diversity across all levels of the organization.
- Their leadership team is focused on creating career development opportunities for underrepresented groups.
- Specific initiatives to support diversity and inclusion include mentorship programs and leadership training.
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