Sr. Field Service Technician

Description

• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
• Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.
• Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
• Provide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.

Requirements

• Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.)
• Must be willing to travel.
• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8 years).
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
• Candidates must have valid US Drivers License

Benefits

• ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
• Choice between two dental plan options: Core and Core Plus
• Employee discount program
• 401k Savings Plan with Company Contributions
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Employee Assistance Program
• Short Term Disability - up to 26 weeks - Company paid
• Company paid life insurance (2X base pay)
• Employee Stock Acquisition Plan (ESAP)
• Time Off
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Parental Leave - up to 6 weeks
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Vision benefit

Training + Development

Interview process

Visa Sponsorship

Security clearance