Guidehouse
Global consultancy delivering advisory, technology & managed services to commercial and government clients.
2 days ago
Junior (1-3 years), Entry-level
Full Time
Chennai, Tamil Nadu, India
Office Full-Time
Company Size
18,000 Employees
Service Specialisms
Sector Specialisms
Description
claim calls
insurer contact
claim resolution
follow‑up
documentation
prioritization
The role involves initiating calls to obtain the status of claims in the queue and contacting insurance companies to clarify denials and underpayments. You will take appropriate actions to ensure claim resolution, provide accurate and timely follow‑up, and document all actions in the claims billing summary notes. Additional duties include prioritizing pending claims from the aging basket, making calls in compliance with international norms, confidentiality, and HIPAA regulations, and handling denials, rejections, letters of agreement, and required claim corrections.
- Initiate calls to request claim status in the queue.
- Contact insurance companies to clarify denials and underpayments.
- Take corrective actions to guarantee claim resolution.
- Ensure accurate and timely follow‑up on claims.
- Document actions in claims billing summary notes.
- Prioritize pending claims from the aging basket for calling.
- Make calls adhering to confidentiality, HIPAA, and international norms.
- Work on denials, rejections, LOAs, and make required claim corrections.
Requirements
graduate
communication
night shifts
typing
microsoft office
The position is part of the EBO Accounts Receivable team in India. No travel or security clearance is required.
Candidates must hold a graduate degree, possess good written and verbal communication skills, and be prepared to work night shifts. An average typing speed of at least 25 words per minute is required.
Experience with the Microsoft Office Suite is considered a plus.
- Hold a graduate degree.
- Demonstrate strong written and verbal communication skills.
- Be willing to work night shifts.
- Maintain a typing speed of at least 25 WPM.
- Possess experience with the Microsoft Office Suite (preferred).
Benefits
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits program, reflecting its commitment to a diverse and supportive workplace.
- Receive competitive compensation and a flexible benefits package.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$3B Annually
Revenue Figures
Generates around $3 billion in annual revenue, demonstrating significant growth over six years.
5x Growth
Growth Metrics
Experienced five-fold growth in revenue over the past six years.
Founded in 2018
Company Origins
Spun off from PwC’s public-sector business, quickly establishing itself as an independent consultancy.
Acquired in 2023
Major Backing
Acquired by Bain Capital late 2023, marking a significant strategic partnership.
- Shifting focus rapidly due to its broad portfolio, dynamic workforce, and innovative delivery network.
- Backed by one of the world's leading private equity firms, enhancing its financial and strategic capabilities.
- Committed to a purpose-driven culture with a focus on attracting, developing, and empowering employees.
- Known for its unique agility among major consultancies, driven by its founding roots and strategic growth through acquisitions.
Culture + Values
- We act with integrity and respect.
- We are results-driven, passionate about driving positive change for clients and communities.
- We innovate through collaboration, leveraging diverse perspectives and expertise.
- We empower our people to excel by fostering an inclusive and supportive environment.
- We commit to delivering sustainable, data-driven solutions for our clients.
Environment + Sustainability
Net Zero 2030
Carbon Emissions Goal
Committed to achieving net zero carbon emissions across operations and services.
- Focus on providing sustainability consulting to help clients transition to cleaner operations.
- Integrated environmental sustainability into business model and client solutions.
- Strives for energy-efficient operations and encourages responsible consumption across global offices.
- Incorporates sustainable practices into supply chain management and procurement strategies.
Inclusion & Diversity
50% by 2025
Gender Parity Goal
Aiming for gender parity in leadership roles by 2025.
3 years
Minority Representation Goal
Aims to increase representation of underrepresented groups in senior roles over the next 3 years.
- Focusing on increasing diversity in the workforce with specific emphasis on underrepresented groups.
- Tracking and reporting on gender diversity metrics regularly to measure progress and outcomes.
- Providing resources and career development initiatives specifically aimed at supporting diverse talent.