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Helpdesk Operations Manager

Company logo

Arcus Fm

Manage out‑of‑hours helpdesk team, processes and performance for 24/7 service.
11 days ago ago
£42,794
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Redditch, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
Facilities Management
Building Services
Energy Management
Maintenance Services
Engineering
Technical Services
Project Management
Consulting
Sector Specialisms
Food Retail
Hospitality
Veterinary Practices
Supply Chain & Logistics
Corporate Offices
High-Street Retail
Role

Description

helpdesk management
process management
reporting
supplier management
continuous improvement
kpi delivery

Requirements

stakeholder management
cafm
customer service
team management
ms office
verbal communication

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Over 80%
Self-Delivery Coverage
Delivers the majority of its facilities services across the UK through a dedicated team of engineers and cleaners, showcasing operational efficiency.
1,800+
Connected Sites
Managed through its proprietary IoT platform, Helix, which aggregates real-time data, earning the company accolades like the Digital Impact Award.
Four awards
Operational Excellence
Consecutive RoSPA Gold awards highlight its commitment to safety and operational discipline, including a first-ever Gold for fleet safety.

Culture + Values

Environment + Sustainability

2030
Net-Zero Emissions
Committed to achieving net-zero carbon emissions company-wide.

Inclusion & Diversity

40% Women Leadership
Gender Balance in Leadership
The company has increased the representation of women in leadership roles, demonstrating a commitment to gender diversity.

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