Community Manager

Description

• Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms.
• In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action.
• May be required to assist at other Conifer locations as needed.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
• Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents.
• Follow and enforce all Conifer policies and procedures.
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement, under the supervision of District Managers and Regional RVPs.
• Process all accounts payable timely and in accordance with budget and Conifer procedures.
• Make bank deposits daily and/or as required.
• In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance.
• Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed.
• Maintain clean resident and subsidy ledgers.
• Collect rents and handle delinquent accounts in a timely and efficient manner.
• Ensure complete implementation and compliance with all housing program requirements and directives as appropriate.
• In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures.
• Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures.
• Immediately report accidents and emergency situations to Risk Management and District Manager. Complete and submit the proper incident reports.
• Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns.
• Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely.
• Maintain and submit regular and timely attendance records of all team members under his or her direction. Ensure overtime is reasonable and necessary, with District Manager approval where appropriate.
• Ensure that community is maintained to Conifer standards.
• Inspect Community and apartments in accordance with Conifer policy.
• Assist in development of annual budget and work within the approved budget. Seek District Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required.

Requirements

• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications.
• Demonstrated excellent written/oral communication skills.
• Excellent interpersonal and customer service skills.
• Demonstrated experience in solving resident, personnel, vendor and financial problems.
• Reliable transportation and valid drivers’ license needed.
• Minimum High School degree/GED equivalent required.
• Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.
• Resourceful; effective problem-solving skills.
• Demonstrated prior customer service or sales experience a plus.
• Ability to exercise good business professionalism and business judgment at all times.
• Flexibility to travel for training, meetings, conferences, as scheduled.
• Able to work both independently and a team.
• Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing.
• Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred.
• Associates Degree in Business or some college desired; Bachelors’ degree a plus.
• Physical attendance at assigned work location during scheduled hours is essential.
• Collaborative, friendly to effectively handle issues as they arise.
• Strong organizational, time management, and multi-tasking skills to meet required deadlines.
• Compliance experience or knowledge (LIHTC, HUD-Sec. 8, RD, others) strongly preferred.
• Flexibility – able to prioritize projects and adapt work projects quickly when needed.
• Certifications Preferred or willing to obtain:
• Minimum 1+ years team supervision experience including training and performance management skills.
• Yardi Voyager experience desired or other accounting or housing software programs a plus.

Benefits

• 40 Hours per Week

Training + Development

Interview process

Visa Sponsorship

Security clearance