Housing Case Manager

Description

• Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
• Work to the standard and requirements of the service program agreements, including program goals relating to residential stability; eviction prevention; enhanced income/skills and self-determination.
• Practices a cooperative work approach and promotes teamwork among co-workers and community partners; collaboration includes supporting community events and proactively aligning with building team on resident strategies
• Collaborate with other Plymouth Housing Departments and/or participate in committees or workgroups as appropriate.
• Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed, .i.e., Incident Reports, and tenant satisfaction surveys
• Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate
• Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
• Provides a safe, sanitary environment in the buildings for tenants and staff.
• Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.
• Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis.
• Maintains all database records and other required documentation in an accurate and timely manner including, by not limited to daily activities, progress notes, changes in resident status, etc. Follows strict confidentiality to protect resident’s private data.
• Records and maintains financial documentation as required for Plymouth credit card purchases on Resident behalf.
• Coordinate with the internal behavioral health team to support cohesive services to tenants.
• Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.
• Advocate, consult and collaborate with community providers to ensure continuity of care.
• Mediates conflict using de-escalation and other techniques.
• Assists residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures.
• Follow program and agency policies and procedures. Provide input to program policies, procedures, and goals, as requested. Read materials as requested. .
• In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence
• Coordination with internal departments on activities, meetings and collecting resident information.

Requirements

• Demonstrated leadership and teaming experience resulting in accomplishing tasks and goals.
• Empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma.
• Excellent written and verbal communication skills.
• Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity.
• Ability to be flexible, supportive and to work cooperatively with co-workers as a member of a diverse team.
• Experience working in a Permanent Supportive Housing environment is desired.
• Self-motivated and ability to creatively problem solve.
• Solid organizational and time management skills with ability to prioritize effectively and meet deadlines in a professional manner.
• Proficient and experienced with Microsoft Office applications, particularly Word, Excel, and Outlook.  Must be able to work efficiently and effectively with customized databases and technology, and conduct Internet research.
• Demonstrated and strict attention to detail.
• Ability to develop and sustain successful relationships with tenants, community agencies and resources,

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance