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Client Experience Representative
ilkley brickwork
Manage client relationships to boost retention, upsells, and revenue.
13d ago
£25,000 - £28,000
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Bradford, England, United Kingdom
Hybrid
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
client retention
feedback gathering
sales support
client communication
onboarding
kpi reporting
- Past Clients – re-engage previous customers, create reasons to return, and generate referrals.
- Feedback & Insight – gather client feedback, track satisfaction, and flag opportunities for service and revenue growth.
- Retention & Revenue – keep clients engaged, follow up at the right time, and identify upsell/cross-sell opportunities naturally.
- Collaboration – work closely with our Marketing Assistant to ensure messages, stories, and campaigns align with what clients actually want and need.
- Sales Involvement – support the sales process by warming up leads, handling enquiries, and helping convert conversations into contracts.
- Client Communication – be the consistent, dependable point of contact for new and existing clients across phone, email, and in person.
- Onboarding & Support – guide clients smoothly into our services, setting the tone for a long-term relationship.
- Reporting & KPIs – take ownership of your division’s numbers. You’ll prepare and present weekly KPI reports (covering client satisfaction, retention, revenue contribution, and pipeline) and discuss them with Marketing, Operations, and Finance to keep us aligned and accountable.
What you bring
reporting
collaboration
empathy
results-driven
relationship building
process improvement
- You’re comfortable owning numbers, reporting clearly, and collaborating cross-functionally.
- You can balance empathy with a results-driven approach.
- You enjoy building long-term relationships that naturally create revenue.
- Freedom to create and improve client processes
- You’re calm, steady, and reliable under pressure — a natural “safe pair of hands.”
- Full visibility into the results of your work — both in client loyalty and sales numbers
- Long-term growth if you show up and deliver
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Interview process
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Company
Overview
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Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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