2nd Line Support

Mj Quinn

Multi‑disciplinary UK firm delivering telecoms, M&E, fire, lighting & cooling solutions across sectors.

Provide 2nd line IT support for Microsoft/hardware issues and incident management.

11 days ago ago

Intermediate (4-7 years), Junior (1-3 years)

Full Time

Knowsley, England, United Kingdom

Office Full-Time

Company Size

1,400 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Design

Technical Services

Turnkey

General Contractor

Sector Specialisms

Customer Connections

Building

Full Fibre Networks

In Life

Network Upgrades

Traffic Management

Cooling & Air Conditioning

AC-DC

Role

What you would be doing

device deployment

network infrastructure

first‑line support

second‑line support

server monitoring

report analysis

To support and collaborate with other team members in the delivery of IT support services.
To be available as a first point of coordination IT support requests by phone, email, ticket and on various MJQ Sites.
To build and deploy end users compute devices, network infrastructure devices such as Switches, Printers and Access Points
To provide 1st line support to end users for Microsoft Office Solutions.
To provide 2nd line support to end users for hardware issues and network infrastructure issues.
To process regular reports from the ITSM Solution and Azure for trend analysis and problem identification
To provide 1st line support to end users for hardware issues.
To be responsible for providing IT support and timely ticket closures.
Responsible for own SLA/KPIs
Monitoring and Maintenance of on-premises servers
To support escalation of incidents / problems to 3rd line support.
To provide 2nd line support to end users for Microsoft Office Solutions and Azure Services.
To provide training and support to 1st Line IT staff and end-users on the use of Microsoft products and IT best practices.

What you bring

office 365

pc hardware

windows

azure

dynamics

2 years

The primary objective of the IT 2nd Line Support would be involved in all aspects of the IT support role for all our in-house-teams with a Primary Focus on Incidents and Problems escalated from the 1st Line Support team. The ability to work within a team as well as using your own initiative. This role requires, on occasion, travel to multiple locations.

Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
Advanced understanding of PC hardware set-up and configuration.
Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
Basic knowledge of Network Infrastructure hardware and topologies
Minimum of 2-3 years of experience in an IT support role, with a focus on Microsoft products.
Basic knowledge of Dynamics 365
Strong knowledge of Microsoft Azure and 365 Platform, including Entra ID, Endpoint, Compliance, Conditional Access, Enterprise Apps and App Registration, SSO Integrations

Benefits