Business Support, Concierge at Jll in Singapore, Singapore | Kablio
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Business Support, Concierge
Jll
JLL provides professional services in real estate and investment management worldwide.
Manage concierge operations, guest services, and facilities support
6 days ago ago
Junior (1-3 years)
Full Time
Singapore, Singapore
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
+2 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+18 more
Role
Description
guest management
meeting rooms
event coordination
switchboard
concierge reporting
escalation reporting
Book and manage meeting rooms (setup, cleanliness, AV etc.)
Assist and deploy Butler Services
Responsible for Event Reports
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
Assist with VIP’s arrival
Generate concierge reports
Handle complaints and deploy facilities team support
Manage lobby shared mailbox with SLA 4 hours.
Manage the concierge counter not limited to walk in queries, calls etc.
Manage switchboard calls
Event coordination (logistics, cleanliness, catering etc.)
Use the Guest Management System to pre-register guests / visitors
Log all feedback and follow through until case is satisfactorily resolved
Responsible for Meeting Room reports
Assist Helpdesk as and when needed
Responsible for Call Log reports
Ensure escalated issues are reported to manager immediately
Requirements
english
excel
word
high school
service industry
communication
Ability to work under pressure efficiently
Fluent speaking and written English is a required
Demonstrate initiative and able to work in a team-based environment with plenty of movement
Experience in the service industry
Minimum High School Diploma
Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
Experience in using Microsoft Excel and Word
Proactive and solution oriented, friendly with assertive and personable nature
Strong written and oral communication skills
Able to multitask with good time management skills
Decorous and Diplomatic
Good relationship building skills
Prior experience with any global airlines and leading hotels preferred experience in concierge service an added advantage
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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