Business Support, Concierge

Description

• Book and manage meeting rooms (setup, cleanliness, AV etc.)
• Assist and deploy Butler Services
• Responsible for Event Reports
• Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
• Assist with VIP’s arrival
• Generate concierge reports
• Handle complaints and deploy facilities team support
• Manage lobby shared mailbox with SLA 4 hours.
• Manage the concierge counter not limited to walk in queries, calls etc.
• Manage switchboard calls
• Event coordination (logistics, cleanliness, catering etc.)
• Use the Guest Management System to pre-register guests / visitors
• Log all feedback and follow through until case is satisfactorily resolved
• Responsible for Meeting Room reports
• Assist Helpdesk as and when needed
• Responsible for Call Log reports
• Ensure escalated issues are reported to manager immediately

Requirements

• Ability to work under pressure efficiently
• Fluent speaking and written English is a required
• Demonstrate initiative and able to work in a team-based environment with plenty of movement
• Experience in the service industry
• Minimum High School Diploma
• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
• Experience in using Microsoft Excel and Word
• Proactive and solution oriented, friendly with assertive and personable nature
• Strong written and oral communication skills
• Able to multitask with good time management skills
• Decorous and Diplomatic
• Good relationship building skills
• Prior experience with any global airlines and leading hotels preferred experience in concierge service an added advantage

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance