Housing Options Manager

Description

This is a pivotal role where you’ll ensure the effective prevention, assessment, and relief of homelessness, while driving continuous improvement and leading a dynamic, customer-focused team.

• Oversee complex cases, ensuring timely and effective resolutions, including arranging emergency accommodation when required.
• Provide housing and homelessness advice to a diverse range of customers, including those with complex needs and vulnerabilities.
• Lead strategies to prevent homelessness through early intervention and strong partnership working.
• Build and maintain strong relationships with Bromsgrove District Council, partner agencies, and support services, representing bdht at local and national forums.
• Manage the delivery of the homelessness contract, meeting all statutory obligations and performance targets.

Requirements

• Skilled in communication and negotiation, able to manage complex cases and make sound decisions under pressure.
• Knowledgeable about safeguarding and supporting vulnerable customers, with a commitment to equality and diversity.
• Leadership experience in housing options or homelessness services would be an advantage.
• Experienced in a customer-facing role with a solid understanding of the Homelessness Reduction Act 2017 and related legislation.
• Experienced in partnership working and confident in building collaborative relationships.

Benefits

£42,289.52 per annum + excellent benefits

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

• Mental Health First Aiders
• Free parking and refreshments
• Monthly staff compliments raffle
• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Holiday purchase scheme –buy up to an additional 5 days holiday per year
• Reimbursement for professional subscription fees
• Reimbursement for annual flu jab
• Retail discounts scheme
• Life insurance is available to members of the pension scheme
• Electric vehicle leasing scheme through Octopus Energy
• Annual budget to enjoy an afternoon out as a team
• Reimbursement for HRT pre-paid certificates
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Corporate Sponsorship opportunities
• Healthcare Cash Back Scheme – Healthshield
• Wellbeing calendar of events throughout the year
• Employee Assistance Programme
• Holiday buy-back scheme – bdht will buy up to 10 days holiday back from staff
• 32 days annual leave plus bank holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance