Community Support Specialist

Description

Supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.

Requirements

Greystar will consider for employment qualified applicants with arrest and conviction records.

Yardi property management software system experience required.

• Minimum of one year of accounting, property management (preferably in an Assistant Community/Property Manager and/or Community/Property Manager role), or other related experience preferred.
• College degree in related field, and/or equivalent combination of education and experience is preferred.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Strong proficiency in using property management software (Yardi experience required).
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
• Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.

Benefits

The salary for this position is $55,000.

• Charitable giving program and benefits.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Employee Assistance Program.
• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
• 401(k) with Company Match up to 6% of pay after 6 months of service.

Training + Development

Interview process

Visa Sponsorship

Security clearance