Bilingual Service Coordinator - 12 month contract (hybrid)

Description

• Manage schedule for field service technicians
• Responds professionally to telephone & e-mail requests to/from customers
• Proactive collaboration to avoid overdue accounts receivables by working with AR team and Operations to resolve AR related issues
• Produce a monthly forecast for your service orders
• Ensure jobs are invoiced in a timely fashion
• Suggest & implement process improvements to improve team efficiencies & customer satisfaction
• Participate in our celebrations, social events and offsite business events.
• Coordinates all aspects of a field service job including scheduling a technician, ordering parts, communicating with the customer, etc.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.

Requirements

• Ability to manage complex service jobs with multiple vendors & multiple service dates
• Strong administrative skills
• Proven ability to multitask
• Excellent verbal and written communication skills in both English and French preferred
• Strong analytical thinking and decision making
• Ability to manage multiple service projects at a time
• Minimum 3 years proven success in a customer service role
• Must be detail oriented with the ability to work effectively both independently and in a team environment
• Intermediate skills in all MS Office applications
• Experience in SAP is preferred
• Bachelor’s Degree in Business Administration or equivalent experience
• Must be proactive, self-disciplined and able to demonstrate a high level of productivity

Benefits

• Profit sharing available.
• Competitive total rewards package.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Opportunities to contribute your innovative ideas and get paid for them!
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Employee perks and discounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance