Resident Experience Coordinator (Contract)

Description

You’ll walk into our vibrant downtown office and grab a cup of Starbucks from our kitchen. Partnering with our Sales, Marketing, and Homeowner Care teams, you’ll coordinate display homes, closings, and move-ins - making sure every detail runs smoothly and every homeowner feels at home.

• Collaborate with Sales, Homeowner Care, and Marketing teams to ensure smooth handovers and consistent communication
• Build strong relationships with internal teams, homeowners, and external partners to deliver an extraordinary experience at every stage
• Be available to support occasional evening or weekend events, as required
• Maintain organized records of home and amenity maintenance guides, photos, and updates
• Assist with ad hoc duties and special projects as they arise
• Schedule cleaning, repairs, and deliveries to ensure all display and homeowner-facing areas are show-ready
• Support homeowner orientations, key handovers, and closing activities in collaboration with the Sales, Leasing, Marketing, and Homeowner Care teams
• Support homeowner and renter inquiries with professionalism and care
• Coordinate the setup, maintenance, and presentation of display homes and amenity spaces
• Manage supplies and logistics for display homes, leasing offices, and homeowner events
• Prepare and send homeowner communications, closing letters, and welcome materials

Requirements

Strong organizational and time management skills, and thrive in a fast-paced environment. You’re a self-starter who takes initiative, with a keen eye for detail and a genuine passion for delivering exceptional resident experiences. You’re also a versatile team player who enjoys collaboration and approaches problem-solving with positivity and professionalism.

• Experience coordinating display homes, home orientations, or project marketing initiatives
• Knowledge of the closing process, move-ins, and key handovers
• The ability to build positive relationships with homeowners, residents, and Realtors
• A proactive, solutions-focused mindset and an eye for detail
• Familiarity with CRM systems and homeowner/renter management processes
• Strong organizational skills with the ability to manage multiple priorities across Sales, Homeowner Care, and Marketing teams
• 1–2 years of experience in a similar role supporting homeowners, residents, or property operations
• Comfort working across a variety of operational and administrative tasks
• Excellent communication skills and a warm, professional approach to customer service

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance