Client Program Leader (CPL)
Ae2S (Advanced Engineering And Environmental Services, Llc)
Leads client experience, growth strategy, and business development for AE2S region.
10 days ago ago
Expert & Leadership (13+ years)
Full Time
Fargo, ND
Hybrid
Company Size
305 Employees
Service Specialisms
Water consulting
Wastewater consulting
Stormwater consulting
Master planning
Capital improvement planning
Study and report
Design
Bidding administration
Sector Specialisms
Drinking Water
Wastewater
Water Resources
Rural Water
Water Supply
Water Treatment
Water Distribution
Water Modeling
Role
What you would be doing
client engagement
pipeline management
technical alignment
pursuit strategy
resource coordination
growth strategy
- Champion a culture of proactive client engagement through annual client surveys and other feedback mechanisms.
- Prioritize clients for indirect time investment, balancing effort with strategic value and long-term potential.
- Dedicate approximately 20-30% of your time to billable project work to stay current with client needs, industry standards, and AE2S service delivery.
- Maintain active engagement in your technical/engineering area of practice and project management.
- Serve as the primary escalation point for client challenges and concerns driving timely resolution and client satisfaction.
- Advise Operations leadership on strategic staffing, office locations, and resource alignment to support growth.
- Stay informed on funding trends, legislative developments, and regulatory changes impacting the CPL’s geography.
- Share market intelligence insights and teaming opportunities with relevant stakeholders.
- May be required to wear Personal Protection Equipment (PPE) including but not limited to, flame resistant clothing, hard hat, and protective footwear
- Occasionally climb, stoop, bend, kneel, crouch, reach, and twist
- Coordinate AE2S representation at key industry conferences ensuring consistent brand and relationship presence.
- Lead the Enhanced Client Feedback Program, working in conjunction with Project Managers and Client Managers.
- Delivery of best-in-class client service, measured through client feedback, client retention, and AE2S reputation.
- Coordinate out-of-geography resources, including Practice Leaders and Technical Specialists, to support client pursuits within the CPL’s geography.
- Maintain visibility and accountability for opportunity tracking, pipeline updates, and sales forecasting within the CPL’s geography.
- Develop, manage, and implement growth strategies to strengthen AE2S’s market and technical presence within the CPL’s geography
- Lead Client Action Planning initiatives to deepen relationships, identify opportunities, and drive growth.
- Collaborate with Practice Leaders to align on emerging technical trends, resource needs, and strategic opportunities within the geography — proactively coordinating pursuit strategies, identifying and recruiting key technical experts, and positioning the right talent to support priority clients and project opportunities.
- Guide pursuit strategies and lead the Go/No-Go process to ensure disciplined business development.
- Occasionally lift, carry, push, and pull light to moderate amounts of weight
- Identify and cultivate strategic teaming opportunities to enhance competitiveness and expand AE2S’s reach.
- Develop and maintain a 5-Year Geographic Vision, 3-Year Picture, and 1-Year Plan with defined sales goals and measurable outcomes.
What you bring
8+ years
pe
pmp
crm
project management
data analytics
- Minimum of 8 years of experience in client-facing roles within professional services, consulting, or engineering.
- Strong understanding of market dynamics, including funding, regulatory, and legislative environments.
- Professional licensure or certification (e.g., PE, PMP).
- Bachelor’s degree in engineering, Business Administration, or related field.
- May require lifting and carrying up to 20 pounds, with rare lifting of up to 50 pounds
- Experience with internal reporting and performance tracking systems.
- Proven success in managing complex client portfolios and driving long-term growth.
- Ability to inspect equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Ability to travel within assigned geographic region as needed.
- Ability to stand or sit for prolonged periods of time
- Familiarity with industry-specific conferences and teaming strategies.
- Excellent communication, strategic planning, and relationship management skills.
- Master’s degree in engineering, Business Administration, or related field.
- Proficiency with CRM systems, project management tools, and data analytics platforms.
- Strong commitment to client service.
- May be required to travel to off-site locations including occasional overnight stays out of town
- Experience leading and executing client growth strategies.
- Demonstrated experience in pursuing, positioning, preparing proposals and winning projects through the competitive RFP/Q process.
- Ability to walk up to 3-miles on uneven terrain
- Proven experience in project delivery and business development.
- Family-Friendly with Flexibility and Work-Life Balance
- Wellness Program
- Employee Stock Ownership Plan (ESOP)
- Significant Opportunities to Grow and Advance
- Matching 401(k) Contributions
- 100-percent paid Employee Dental, Short- & Long-Term Disability, and Vision Insurance
- 100-percent paid Family Health Insurance
- Paid Parental Leave
- Discretionary Bonus Plan
- Paid Time Off (PTO) Credits for Past Experience
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1991
Year Established
Began as a small engineering firm in a basement office and grew into a regional powerhouse.
ESOP since 2018
Employee Ownership
Transformed into a 100% employee-owned company with shared stake in success.
$75M Annual Revenue
Revenue
Generates $75 million annually while focusing on practical infrastructure solutions.
Top 10 AEC Firm
Industry Recognition
Recognized among the top 10 architecture, engineering, and construction firms in its size category.
- Delivers a full suite of services across water, wastewater, stormwater, and more, including master planning, design, mapping, controls, funding support, and construction administration.
- Typical projects include water treatment master plans, booster station rehabilitation, PFAS sampling/treatment, and municipal infrastructure upgrades.
- Expanded beyond core water engineering into mechanical, structural, electrical, instrumentation, financial advisory, and communications disciplines.
- Operates more than 20 offices across seven states, serving the Upper Midwest, Mountain West, and select industrial and public-sector clients nationwide.
- Unites diverse engineering disciplines to tackle complex regional infrastructure challenges, blending innovation with client-focused delivery.
4.5x–5x Return
Employee-Owners' Share Growth
Employee-Owners expect a 4.5x to 5x return on their shares over 20 years.
4.3/5 Rating
Glassdoor Employee Satisfaction
Rated 4.3 out of 5 on Glassdoor, reflecting high employee satisfaction.
84% Recommend
Employee Referral Rate
84% of employees would recommend the company to others, showcasing strong satisfaction and engagement.
Best Places to Work
Prairie Business/Zweig Group Recognition
Ranked among the Prairie Business/Zweig Group Best Places to Work, highlighting exceptional workplace culture.
- Vision
- Passion
- Integrity
- Attitude
- Value
- Relationships
- Employee-Owners share responsibility for client, community and firm success
- great staff, forward thinking and empathetic managers, fantastic culture, strong compensation package
- Sustainability defined as 'framework of knowledge and actions … to build strong communities, promote resiliency, and enhance the lives of both our employees and our clients.'
- Project-level actions: water reuse, enhanced water reliability, optimized conveyance/treatment to reduce chemicals and energy, incorporated renewable energy components, energy-efficiency measures
- Examples: Bozeman drought resiliency planning; Big Sky WWTF improvements; Otsego biosolids building
- No stated firm-level net-zero target date found on website
3.6/5
Diversity & Inclusion Rating
The company has a Glassdoor rating for Diversity & Inclusion, reflecting employee sentiment on these issues.
- No public company DEI strategy or gender statistic data found
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