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Resident Occupancy Specialist-Part-Time
The Community Builders, Inc.
Leads resident services, leasing, and admin tasks for a community property.
7d ago
Junior (1-3 years), Expert & Leadership (13+ years)
Part Time
Washington, DC
Onsite
Company Size
300 Employees
Service Specialisms
Affordable Housing Development
Real Estate Development
Community Development
Urban Planning
Construction Management
Property Development
Sector Specialisms
Residential
Commercial
Mixed-income Housing
Affordable Housing
Community Development
Retail Landlord
Neighborhood Investment
Property Management
Role
What you would be doing
invoice processing
maintenance requests
lease renewals
rent payments
service inspections
resident relations
- Answer or return all calls promptly and with the highest level of customer service.
- Code and process invoices and research discrepancies as needed.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Conduct market surveys and shop competitive communities.
- Schedule appointments and conduct in-person visits as needed.
- Greet prospective tenants and show the property and its features in accordance with established procedures.
- Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
- Process applications for approval and follow up with applicants.
- Listen to resident requests, concerns and comments, refer them as appropriate.
- Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
- Prepare recertification and lease renewals, and enter data into tracking system.
- General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
- Coordinate and maintain records for staff office, phones, parking and office keys.
- Manage rental payment process.
- Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
- Track and ensure timely delivery of resident notices.
- Develop relationships with residents to understand their needs and aspirations and develop trust.
What you bring
microsoft office
yardi
high school
customer service
communication
typing
- Experience and proficiency of Microsoft Office
- Excellent Customer Service, verbal and written communication (English language) skills
- Customer service experience in Property/Hotel/Retail, Sales 1+ year
- High school graduate or GED equivalent
- Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
- Proficiency with Microsoft Office including Word, Excel and MS Outlook
- Ability to type at least 35 wpm
- Industry software such as Yardi a plus
- 12 Paid Holidays & tenure-based PTO accruals
- 403(b) retirement plan with company match
- Company paid Life & Disability Insurance
- Medical, dental, and vision insurance
- Hospital & Critical Illness Insurance
- Employer contributions to Health Savings Accounts
- Confidential, 24/7 Employee Assistance Program
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Pre-qualify prospects in accordance with the company procedures and housing requirements
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1964
Years in Operation
The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.
- Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
- Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
- Collaborates with local governments and partners to address housing and social needs through community redevelopment.
- Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
- Committed to fostering strong, healthy, and economically resilient neighborhoods.
- To build and sustain strong communities where people of all incomes can achieve their full potential.
- We hire diverse and talented people.
- We empower our employees to take initiative, advance our mission, and deliver results.
- We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.
20% Energy Reduction
SAHF Big Reach Commitment
Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.
$2.5B Investment
Project Financing for Developments
Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.
10,000 Apartments
Managed Nationwide
Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.
320+ Developments
Affordable Housing Portfolio
Constructing and preserving more than 320 affordable and mixed-income housing developments.
- Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals
2,000 Residents
Job Placements
Approximately 2,000 residents have been placed in jobs through the company's efforts.
$16.7M Returned
Tax Credit/Asset Building
Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.
- Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
- Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
- Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services
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