OCC - Maintenance Request Coordinator

Description

• Issue Notices to Airmen (NOTAMs) or support FAA personnel in issuing NOTAMs during network events and outages as required.
• Maintain accurate documentation of events, maintenance actions, notifications, and status reports.
• Communicate network issues, status, and restoration actions to FAA stakeholders and external partners; assist with technical troubleshooting and restoration activities.
• Provide management oversight for leased and owned FAA telecom programs throughout their lifecycle, with emphasis on leased IP services.
• Act as liaison between external customers, service providers, and FAA staff to coordinate actions, changes, and escalations.
• Coordinate Maintenance Requests (MRs) and Maintenance Notifications (MNs) for FAA telecommunications services to ensure network performance and continuity.
• Support service-improvement working groups and participate in trouble-ticket resolution activities and root-cause analysis.
• May be required to participate in on-call or incident-response rotations with short notice.

Requirements

• Must be able to pass background checks, qualify for and maintain security clearance eligibility, and complete FAA- and program-specific training and qualification tasks prior to independent deployment.
• Travel: Approximately 0%–15% depending on program and tasking.
• Excellent oral and written communication skills; demonstrated experience communicating technical issues to both technical and non-technical stakeholders.
• Bachelor’s degree in Engineering, Mathematics, Computer Science, Information Systems, or a related science field is required.
• Minimum of 5 years of relevant FAA-related experience supporting telecommunications, network operations, service management, or related FAA operational functions — FAA experience is mandatory for this position.
• U.S. citizenship required. Applicants must possess or meet eligibility requirements for gaining and maintaining a security clearance.
• Ability to sit, stand, and use computer equipment for extended periods.
• Must possess current FAA contractor credentials/badge or be able to obtain them prior to assignment and comply with FAA site-access and security procedures when assigned to FAA facilities.
• Familiarity with FAA telecommunications architecture, service-level agreements (SLAs), and FAA operational procedures.
• Proven ability to work independently, be self-motivated and innovative, and function effectively as part of a team.
• Certifications in network/service management, ITIL, or relevant telecom/vendor certifications.
• Must possess current FAA contractor credentials/badge or be able to obtain FAA contractor credentials/badging prior to assignment; must comply with FAA background checks, site-access procedures, and any FAA-specific screening requirements.
• Experience issuing or coordinating NOTAMs in response to network events.
• Prior experience supporting FAA NASEO, OCC, or MOCC operations.
• Must be able to travel occasionally (up to 15%) and meet any physical/medical requirements associated with FAA site access or program-specific deployments.
• Experience working with service providers and coordinating contractor/vendor activities in support of FAA programs.
• Primarily an office/remote-based role; minimal physical exertion required.
• Experience with maintenance request/notification processes, trouble-ticket systems, and lifecycle management of leased/owned telecom services (IP services preferred).

Benefits

• Flexibility and company-wide commitment to work/life balance.
• Learning and development opportunities for ongoing professional growth.
• Merit-based financial rewards.
• Comprehensive and market-competitive benefits.
• Collaborative team atmosphere that values the contributions of all employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance