Issue Notices to Airmen (NOTAMs) or support FAA personnel in issuing NOTAMs during network events and outages as required.
Maintain accurate documentation of events, maintenance actions, notifications, and status reports.
Communicate network issues, status, and restoration actions to FAA stakeholders and external partners; assist with technical troubleshooting and restoration activities.
Provide management oversight for leased and owned FAA telecom programs throughout their lifecycle, with emphasis on leased IP services.
Act as liaison between external customers, service providers, and FAA staff to coordinate actions, changes, and escalations.
Coordinate Maintenance Requests (MRs) and Maintenance Notifications (MNs) for FAA telecommunications services to ensure network performance and continuity.
Support service-improvement working groups and participate in trouble-ticket resolution activities and root-cause analysis.
May be required to participate in on-call or incident-response rotations with short notice.
Requirements
bachelor’s
5 years
itil
telecom
security clearance
communication
Must be able to pass background checks, qualify for and maintain security clearance eligibility, and complete FAA- and program-specific training and qualification tasks prior to independent deployment.
Travel: Approximately 0%–15% depending on program and tasking.
Excellent oral and written communication skills; demonstrated experience communicating technical issues to both technical and non-technical stakeholders.
Bachelor’s degree in Engineering, Mathematics, Computer Science, Information Systems, or a related science field is required.
Minimum of 5 years of relevant FAA-related experience supporting telecommunications, network operations, service management, or related FAA operational functions — FAA experience is mandatory for this position.
U.S. citizenship required. Applicants must possess or meet eligibility requirements for gaining and maintaining a security clearance.
Ability to sit, stand, and use computer equipment for extended periods.
Must possess current FAA contractor credentials/badge or be able to obtain them prior to assignment and comply with FAA site-access and security procedures when assigned to FAA facilities.
Familiarity with FAA telecommunications architecture, service-level agreements (SLAs), and FAA operational procedures.
Proven ability to work independently, be self-motivated and innovative, and function effectively as part of a team.
Certifications in network/service management, ITIL, or relevant telecom/vendor certifications.
Must possess current FAA contractor credentials/badge or be able to obtain FAA contractor credentials/badging prior to assignment; must comply with FAA background checks, site-access procedures, and any FAA-specific screening requirements.
Experience issuing or coordinating NOTAMs in response to network events.
Prior experience supporting FAA NASEO, OCC, or MOCC operations.
Must be able to travel occasionally (up to 15%) and meet any physical/medical requirements associated with FAA site access or program-specific deployments.
Experience working with service providers and coordinating contractor/vendor activities in support of FAA programs.
Primarily an office/remote-based role; minimal physical exertion required.
Experience with maintenance request/notification processes, trouble-ticket systems, and lifecycle management of leased/owned telecom services (IP services preferred).
Benefits
Flexibility and company-wide commitment to work/life balance.
Learning and development opportunities for ongoing professional growth.
Merit-based financial rewards.
Comprehensive and market-competitive benefits.
Collaborative team atmosphere that values the contributions of all employees.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass faa background checks and qualify for security clearance eligibility.
must obtain and maintain faa contractor credentials/badge and comply with faa site‑access procedures.
Company
Overview
$5B
Annual Revenue
The company generates approximately $5 billion in revenue each year.
1966
Year Founded
Established in 1966 in Pasadena, the company has grown globally over the decades.
110,000
Annual Projects
It executes approximately 110,000 projects annually across various sectors.
Top ENR
Industry Rankings
The company is highly ranked in ENR for water treatment, wind power, and hydroelectric plant engineering.
Leveraging a signature science-driven approach, it tackles complex problems in water, environmental restoration and sustainable infrastructure.
It organizes itself into government and commercial/international groups, enabling tailored expertise across public and private sectors.
Its Digital Systems division develops advanced analytics and visualization tools (like FusionMap®), supporting clients in grid reliability and AI infrastructure.
Unusual among engineering firms, it bridges traditional civil projects with cutting-edge digital and AI-enabled infrastructure solutions.
Culture + Values
Service
Value
Excellence
Opportunity
Improving lives around the world by Leading with Science®
Our workforce is diverse and includes leading experts in our fields
Encouraging our associates to explore new technologies, ideas, and business trends
Environment + Sustainability
$1B Credit Facility
Sustainability-linked financial initiative
A $1 billion credit facility tied to greenhouse gas reduction and improving lives metrics.
78% Emissions Reduction
Greenhouse gas reduction from operations
Achieved a 78% reduction in greenhouse gas emissions from operations, aligning with carbon negative targets.
100% Solar Energy
Net zero energy target achieved
Achieved net zero energy target via a LEED Platinum certified project with 100% solar energy and energy use intensity ≤ 30 kBtu/sf/year.
36% Emissions Reduction
GHG reduction per employee
Reduced greenhouse gas emissions per employee by 36% for Scope 1 and 2 compared to 2021 baseline.
Carbon negative target with UN Global Compact and SBTi alignment.
Independent verification of science-based targets in line with 1.5 °C Paris goal.
Reporting Scope 1, 2, and 3 emissions.
60% of vendor spend to commit to SBTi by 2027.
24% of business holds ISO 14001 certification for environmental management.
Net zero energy target achieved via LEED Platinum California DGS Natural Resources Headquarters project.
Sustainability-linked $1 billion credit facility tied to GHG reduction and improving lives metrics.
Inclusion & Diversity
20,400 people
STEM program engagement
The company's STEM program has engaged over 20,400 individuals, focusing on promoting participation and inclusivity in science, technology, engineering, and mathematics.
TRIR 0.37 and LWDIR 0.12
Safety performance metrics
The company achieved a Total Recordable Incident Rate (TRIR) of 0.37 and a Lost Workday Injury Rate (LWDIR) of 0.12 in 2024, representing a 54% and 60% improvement over industry averages, respectively.
Strive for achievement: committed to high performance and delivering on promises
Be open and transparent: foster a culture where people can share openly and say what they mean
Listen to and respect people: value people, listen deeply, and ensure all voices are heard and respected
Pursue curiosity and have a passion for learning: constantly aim to learn and grow through research, feedback, and reflection
Embrace diversity and collaboration: work as one team that embraces diversity and actively invites different perspectives
Indigenous engagement commitments: respect land tenure and property rights; maximize meaningful employment and business opportunities for Indigenous Peoples; engage Indigenous suppliers; provide training and youth/elder opportunities
Women’s representation: supports the Australian Human Rights Commission’s Wiyi Yani U Thangani Report; targeting structural change for First Nations women and girls