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Outlet Ambassador (FT)
Highgate
Handles guest payments, seating, and order taking in hotel outlet.
7d ago
Junior (1-3 years)
Full Time
Lahaina, HI
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
cash handling
card processing
reservations
phone answer
opening closing
guest seating
- Attend all hotel required meetings and trainings.
- Ensure overall guest satisfaction.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Greet and seat guests at appropriate tables in a timely manner.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Collect money and/or credit cards from guests and servers and make correct change.
- Maintain a friendly and warm demeanor at all times.
- Prepare cashier report at end of shift.
- Properly take reservations for all outlets.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Assist servers and host/hostess in the serving of guests, as needed.
- Pay out servers’ and service attendants’ tips, if applicable.
- Ensure quality control of menus with regard to cleanliness and appearance.
- The Outlet Cashier/Order Taker is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Operate the approved credit card machine.
- Be attentive of guests’ needs and assist in providing a pleasant dining experience.
- Answer the phone according to standards.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Take a room service order according to hotel standards.
- Perform opening and closing duties according to established side-work checklist
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
What you bring
confidentiality
effective communication
multitask
problem solving
initiative
menu knowledge
- Must be able to maintain confidentiality of information.
- Communicate effectively and courteously over the telephone.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Able to stand during entire shift.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to cross-train in other hotel related areas.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to show initiative, including anticipating guest or operational needs.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Have a thorough knowledge of menus and current specials in all applicable outlets.
- Flexible and long hours sometimes required.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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