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IT Technician I
Perkins&Will
Provide IT helpdesk support and maintenance for studio staff.
12d ago
$52,900 - $67,500
Junior (1-3 years)
Full Time
Denver, CO
Office Full-Time
Company Size
2,500 Employees
Service Specialisms
Architecture
Interior Design
Urban Design
Planning
Sustainability
Landscape Architecture
Engineering
Consulting
Sector Specialisms
Academic Medical Centers
Academic Research
Ambulatory Care
Aquatics
Arenas
Athletic Sports Performance
Aviation
Behavioral Health
Role
What you would be doing
helpdesk support
incident management
hardware troubleshooting
asset management
client support
training sessions
- Resolving helpdesk issues and providing IT maintenance/support for a studio.
- Stay updated on emerging technologies and trends to recommend innovative solutions.
- Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
- Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
- Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
- Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
- Receive, prioritize, and manage service requests from internal clients.
- Engaging studio initiatives and events
- Contribute to the knowledge base and share best practices to enhance overall efficiency.
- Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
- Conduct training sessions and provide orientation as needed.
What you bring
pc hardware
laptop hardware
ios
windows
mac os
bachelor’s degree
- PC and Laptop Hardware
- Basic proficiency in using and basic proficiency in administering:
- Communicating with large and small groups
- Shows initiative and ability to work well independently and with others.
- Close relationship with studio/regional Operations Director and Managing Directors group.
- Excellent customer service skills
- Exhibits strong organization, attention to detail, and time management skills.
- Analytical skills
- Able to pivot and have a “hands-on” working style.
- iOS devices
- Windows desktop operating systems
- Excellent verbal and non-verbal skills
- Mac OSx systems
- An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.
- Short- and long-term disability (STD/LTD)
- Training and new employee orientation
- 401(k) retirement plan
- Medical, dental, and vision insurance
- A professional development stipend and dedicated time for continuing education
- Wellness programs and mental health support
- Active firmwide affinity groups and leadership development opportunities
- Life insurance
- Generous paid time off (PTO)
- Ticketing systems
- Performance-based bonuses
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1935
Year Established
The company has been shaping the built environment for over eight decades.
- Known for its collaborative approach, the firm combines diverse expertise in architecture, urban design, and planning.
- Their work spans across sectors, with standout projects in education, healthcare, and commercial spaces.
- The firm's design philosophy prioritizes sustainable, innovative, and context-sensitive solutions.
- Notable projects include cutting-edge educational facilities, large-scale urban redevelopment plans, and transformative civic buildings.
- With offices in major cities globally, Perkins&Will is recognized for its impact on the modern urban landscape.
- The firm has earned a reputation for blending bold design with functionality and a keen attention to community needs.
- Collaboration: We work together to create spaces that make life better for people, communities, and the planet.
- Innovation: We embrace innovation and invest in research and technology to create forward-thinking solutions.
- Integrity: We operate with honesty and transparency, holding ourselves accountable to the highest ethical standards.
- Sustainability: We prioritize sustainable design and operations, creating lasting positive impact on the environment.
- Design Excellence: We deliver quality, innovative design that enhances the human experience and the built environment.
- Commitment to Client Success: We listen, understand, and work collaboratively to achieve our clients' goals.
2030
Net Zero Goal
Targeting carbon neutrality across operations and projects.
50%
Carbon Reduction
Committed to reducing the embodied carbon of projects.
- Incorporate sustainable design principles in every project, ensuring long-term positive environmental impact.
- Aiming to eliminate all waste from landfills through smart material management and recycling practices.
- Focus on designing energy-efficient buildings with reduced carbon footprints.
- A significant percentage of projects are designed to meet or exceed LEED standards.
40% Global Workforce
Gender Diversity
Women make up 40% of the global workforce, reflecting significant strides in gender equality.
30% Leadership Roles
Gender Representation
Women hold 30% of leadership positions, indicating progress toward equitable representation in decision-making roles.
- Focus on recruiting diverse talent across various demographics including gender, race, and background.
- Striving for a leadership team that reflects diverse perspectives with measurable goals.
- Employee Resource Groups (ERGs) established to foster inclusion and create a sense of community among diverse employees.
- Regular training and resources provided to staff to enhance inclusivity and awareness across all levels.
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