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Assistant Community Manager

Trek Development

A mission‑minded, for‑profit firm developing and managing sustainable residential, commercial, and mixed‑use communities.

Assist community manager with daily operations, leasing, resident relations, and office tasks

6d ago

Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)

Full Time

Pittsburgh, PA

Onsite

Company Size

23 Employees

Service Specialisms

Property Development

Project Management

Consulting

Construction Services

Design

Sector Specialisms

Residential

Commercial

Role

What you would be doing

regulatory compliance

property inspection

market analysis

realpage accounting

work orders

leasing management

Adhere to the Tenant Selection Plan, Fair Housing regulations and any other regulatory requirements. Screen prospect application and income qualifications to assure compliance.
Inspects property, picks up litter, reports service needs to Community Manager or Service Techs.
Anticipate vacancies and be proactive in insuring that occupancy remains at budgeted levels. Keep informed of market conditions and update competitive market analysis quarterly.
Communicate with the Property Manager, Resident Specialist, and any Resident Services staff to keep them apprised of issues.
Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community. Utilize tools such as Network Night, Design Team, and Mutual Support Groups to mitigate these issues as necessary.
The employee is occasionally required to move around the building or site.
Maintain the company standard on maintenance functions by monitoring consistency and quality of preparation of market ready apartments and timely response to service work orders.
Assist with the day-to-day operations of the property through excellent communication and feedback.
Frequently moves equipment weighing up to 50 pounds across site.
Enter/code all invoices, post rents, make deposits and maintain accurate resident ledger accounts in RealPage timely. Review and have a thorough understanding of all related RealPage reports.
Assist in recruitment, training, supervision and motivation of team members and participate in the preparation of the annual reviews and performance management process.
Oversee the operations of the office to include; office hours, filing, computer systems, reports, etc.
Attend trainings, seminars and conferences.
Monitor the rent balance due for all residents and take appropriate actions to collect rents on time. Contact delinquent residents, send out late or quit notices as required.
Be a driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting and holding staff and residents accountable
Monitor, direct and track performance of leasing, retention and re-certifications. Prepare Resident certifications and handle the complete leasing process including processing applications, verifications, data entry and reports.
Participation in TREK design teams, network nights, synergy sessions, and all staff meetings
Develop a thorough understating of all aspects of managing a property. This will include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, personnel management etc.
Assist in preparation of budget and Monthly Operating Report. Meet revenue, occupancy and resident satisfaction goals.
Handle all resident issues and concerns, partner with Community Manager as needed and that is consistent with TREK’s Hospitality Covenant which includes the ability to offer both support and accountability to many people in different situations.
Answer phones (by the 3rd ring using company greeting) and greet visitors. Make all feel welcome and that they are important to us.

What you bring

realpage

microsoft office

college degree

2+ years