Description
issue analysis
customer support
product improvement
new product
field testing
ica/pca solutions
In this role you will provide hands‑on technical expertise, follow structured support processes, and act as an advocate for customers and dealers. You will identify product improvement opportunities, support new product introductions, and participate in field testing and validation. Collaboration with engineering will include developing ICA/PCA solutions, field fixes, and enhancing technical documentation.
The role involves periodic on‑site support in open‑pit mining environments and requires completion of regulatory safety training. The position is office‑based five days a week, with posting dates from January 8 to January 22, 2026.
- Provide hands‑on technical expertise to analyze MineStar software and hardware issues and communicate corrective actions.
- Follow structured support processes to respond, restore, and resolve customer problems.
- Advocate for customers and dealers, conveying their needs to internal engineering for effective solutions.
- Identify and drive product improvement opportunities, including functional enhancements and serviceability.
- Support New Product Introduction projects and participate in field testing and validation programs.
- Collaborate with engineering to develop and implement ICA/PCA solutions, field fixes, and support programs.
- Contribute to technical service documentation for MineStar solutions to ensure clarity and usability.
- Participate in cross‑functional incident investigations and generate system performance reports.
- Periodic on‑site support in open‑pit mining environments, requiring safety training.
Requirements
bachelor's
first‑line
problem‑analysis
communication
sql server
windows server
The Command for Hauling, MineStar Solutions team is seeking a Product Service Consultant to support a global fleet of autonomous trucks. You will diagnose and resolve MineStar software and on‑board hardware issues while collaborating with customers, dealers, and internal teams. Specialized training will be provided to support your continuous learning and professional growth.
The position requires a bachelor’s degree in a technical discipline or equivalent experience, and experience in first‑line support for enterprise‑level applications. Strong problem‑management, root‑cause analysis, and excellent communication skills are essential. Candidates must be able to work both independently and as part of fast‑paced global teams and possess programming, scripting, and Windows/SQL/Oracle networking knowledge.
- Bachelor’s degree in a technical field or equivalent experience.
- Experience providing first‑line technical support for enterprise‑level applications.
- Strong problem‑management and root‑cause analysis skills for complex software and hardware systems.
- Excellent written and verbal communication for global teams and customers.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Proactive self‑starter mindset with initiative to tackle challenges.
- Programming/scripting knowledge; expertise in Windows Server, virtual machines, SQL Server, Oracle, and TCP/IP networking.
- Mining or heavy earth‑moving industry experience is a plus.
Benefits
Caterpillar offers a dynamic work environment, career growth opportunities, and specialized training to enhance expertise in mining automation. You will work alongside industry leaders on challenges that shape the future of autonomous trucking, making a tangible impact on customer satisfaction.
- Opportunity to work with industry experts on mining automation and autonomous trucking.
- Dynamic work environment with career growth and specialized training.
Training + Development
Information not given or found
