Environmental Customer Coordinator

Description

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
• Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
• Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
• Facilitates customer tours of Arcwood facilities as requested
• Utilizes a variety of tools to conduct research and partners with cross-functional teams to solve customer challenges, providing innovative solutions; coordinates with cross-functional teams to assign workflows to proper departments
• Submits samples with required documentation for testing and waste approval as needed
• Maintains thorough and updated customer records
• Secures disposal outlets for customer waste that will be managed directly to third-party sites, including approvals, pricing and logistics as needed
• Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to escalate customer issues
• Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
• Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
• Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
• Provides follow-up on pending and new approvals to perform scheduling as soon as possible
• Maintains the ability to travel to assigned territory annually, up to 10%
• Maintains accountability for insides sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
• Reviews, revises and completes waste profile forms, including but not limited to, reviewing SDS' and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
• Manages non-conforming waste situations in a timely manner, including manifest discrepancies

Requirements

• Strong communication skills via phone, with the ability to listen actively
• Utilizes understanding of waste generator requirements to provide insights to customers
• Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
• Bachelor's degree (required); degree in environmental science or other technical field (preferred)
• In lieu of a Bachelor's degree, an Associates degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
• Excellent interpersonal skills to effectively communicate with internal and external customers
• Self-directed with the ability to work on multiple projects with competing priorities and deadlines
• Strong working knowledge of computer programs and applications
• 2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required) -OR-
• Regular and predictable attendance to perform the functions and requirements of this role
• Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations

Benefits

• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Training + Development

Interview process

Visa Sponsorship

Security clearance