Senior Manager, IT Operations

Description

• Contribute to adopting strategies relating to industry trends and emerging Infrastructure related technologies.
• Supervise the selection and integration of suitable monitoring solutions and procedures to ensure efficiency and uptime of crucial systems, aiming to identify issues and trends in advance.
• Partner with the Security team to plan and maintain a secure environment aligned with CF standards. In collaboration with the procurement department, implement of a service-based infrastructure founded on a set of standardized network, storage, and server services each characterized by its own service levels and performance goals in collaboration with the Procurement department.
• Assist the departments senior leaders with the change management of new procedures, policies, and standards for an efficient execution of new infrastructure of hardware & software technologies.
• Ensure effective execution of major infrastructure related projects through the complete project lifecycle, undertaking proactive monitoring of costs, timescales, and resources throughout.
• Recommend short- and long-term plans to ensure infrastructure availability, capacity and IT service continuity that meets existing and future requirements.
• Engage with senior management in formulating strategies to attain business objectives by prioritizing technology projects and overseeing the assessment, implementation, and administration of present and upcoming technologies.
• Effectively manage a team by setting clear objectives, providing regular feedback, and driving personal development. Foster a positive, collaborative culture that encourages cross-functional partnership while ensuring adherence to policies, procedures, and standards. Develop, maintain and test (annually) disaster recovery plans for systems and equipment within the scope of Property and Corporate Technology Operations Services
• Take a lead role in evaluating and developing artifacts that accurately reflect current operating environments for property and corporate networks, storage, server & operating systems, UPS, and other management platforms.

Requirements

• Proven leadership ability
• Exceptionally self-motivated and directed
• Keen attention to detail
• V4 ITIL Essentials Certification, process awareness and best practices
• Working understanding of project management principles
• Excellent written and oral communication skills and interpersonal skills
• Minimum of 7 years experience managing and/or directing technological operations
• Experience of applicable laws and regulations as they relate to technology issues
• University or College degree in the field of computer science, business administration or relevant field
• Proven experience in planning, organization, and development
• Ability to set and manage priorities judiciously
• Experience with Endpoint management, SCCM (patching platforms)
• Working understanding of Product Lifecycle Management
• Superior analytical, evaluative, and problem-solving abilities and service orientation
• Experience in strategic technology planning, execution, and policy development
• Excellent knowledge of technology environments, including telecommunications, network infrastructure, MS Windows, Linux, Hyper V, VMWare operating systems, data communications, storage array technologies, virtual operating environment, Azure/AWS IaaS services, data center services
• Ability to articulate ideas to both technical and non-technical addressees
• Minimum of 7 years of progressively responsible experience working with multi-platform systems and related software
• Demonstrated ability to assess value of technology solutions to business problems
• Experience with network technologies including NAC, Cisco and Palo Alto and IP management
• Minimum of 3-5 years management or supervisory experience within a customer-focused IT operations environment
• Strong tactical skills
• Ability to motivate in a team-oriented, collaborative environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance