Review monthly receivables with the General/Store Manager. Establish collection plans and monitor aggressively.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Ensure customer satisfaction. Work with the parts team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations.
Utilize company manuals and guidelines to administer parts department policy and process.
Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Understand and communicate the quarterly Profit Sharing program to employees.
Manage the proper process regarding the ordering, distribution, and receipting of parts.
Oversee the accurate recording of parts transactions, including lost sales.
Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability.
Maintain the retail sales floor and displays to show the store in a professional manner.
Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control.
Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives.
Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.
Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Requirements
customer service
parts experience
communication
work authorization
computer skills
supervisory
Excellent customer service skills
Industry and/or retail parts experience
Excellent oral and written communication skills
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Strong computer skills
Previous supervisory/management experience
Demonstrate leadership in all aspects of the Parts Department and the store.
Benefits
$75,000-90,000 / year
24% bonus potential
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship; candidates must already have u.s. work authorization.
Security clearance
Information not given or found
Company
Overview
They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.
Culture + Values
Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.
Environment + Sustainability
McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.