Parts Manager

Description

• Review monthly receivables with the General/Store Manager. Establish collection plans and monitor aggressively.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
• Ensure customer satisfaction. Work with the parts team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
• Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations.
• Utilize company manuals and guidelines to administer parts department policy and process.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Understand and communicate the quarterly Profit Sharing program to employees.
• Manage the proper process regarding the ordering, distribution, and receipting of parts.
• Oversee the accurate recording of parts transactions, including lost sales.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
• Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability.
• Maintain the retail sales floor and displays to show the store in a professional manner.
• Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control.
• Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives.
• Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.
• Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

Requirements

• Excellent customer service skills
• Industry and/or retail parts experience
• Excellent oral and written communication skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• Strong computer skills
• Previous supervisory/management experience
• Demonstrate leadership in all aspects of the Parts Department and the store.

Benefits

• $75,000-90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Training + Development

Interview process

Visa Sponsorship

Security clearance