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Emcor Group, Inc.

Service Manager

Company logo
Emcor Group, Inc.
Leading provider of electrical, mechanical, and energy solutions across diverse industries.
Oversee branch service operations, manage staff, drive sales, ensure customer satisfaction.
14d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Cincinnati, OH
Field
Company Size
32,000 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Facility Services
Energy Solutions
Mechanical Services
Electrical Services
Sector Specialisms
Mechanical Construction
Electrical Construction
Industrial Infrastructure
Energy Infrastructure
Building Services
Mission Critical Operations
Facilities Services
Energy Management
Role
What you would be doing
field execution
drawing review
certification management
vendor management
safety compliance
service operations
  • Responsible for insuring that all field work is completed on time, within budget and in a manner that meets customer expectations.
  • Responsible for setting fair and manageable assignments for assigned personnel.
  • Obtain manufacturers’ certifications required to perform job function, as applicable
  • Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
  • Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
  • Responsible for implementing programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.
  • Develop and maintain vendor relations.
  • Travel to customer and job sites as required.
  • Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely, and quality manner.
  • Plan a growth strategy and carry it out efficiently and effectively.
  • Responsible for establishing and maintaining effective communication with customers.
  • Identify areas where training and development will enhance the branches opportunity to meet current and future business needs. Periodically review subordinates performance, identify areas of improvement, and implement necessary development and training programs or other appropriate actions.
  • Responsible for establishing and maintaining effective communication with customers, ensuring their satisfaction with our products and services at all times.
  • Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects
  • Accountable for employee and office compliance with corporate safety programs. Identify safety hazards and issues and then notify corporate safety office for recommendations and corrective actions.
  • Responsible for the identification, selection, and development of new and existing customer accounts.
  • Complete proper scheduling and execution of monthly calls as assigned by management.
  • Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.
  • Execute all Company processes and complete all required paperwork accurately and in a timely manner.
  • Perform customer surveys as required/requested.
  • Responsible for managing the branch service operations according to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory.
  • Quotes to the customers for service and any follow-up impairments.
  • Organize and develop an effective team to efficiently deliver service and to grow the business. Responsible for finding quality individuals who possess the necessary skills, knowledge, and experience required for any open jobs.
  • Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
What you bring
microsoft office
management
fire sprinkler
nfpa 13
high school
driver's license
  • Significant experience with Microsoft Office (i.e., Word, Excel) applications required.
  • 5+ years’ experience in a management position is required.
  • Previous sales experience is a plus.
  • Obtain all licensing required to perform job function, as applicable.
  • 7+ years’ experience fire sprinkler work is required.
  • Knowledge of industry standard practices for service, inspections, and design is required.
  • Working knowledge of NFPA 13 and 25 required.
  • High school diploma or GED is required.
  • Valid driver's license and excellent driving record is required.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
Founded 1994
Year Established
The company was established in this year, marking its beginning as a leader in critical infrastructure services.
  • Delivers electrical, mechanical, and energy solutions across various sectors.
  • Operates across diverse industries including healthcare, education, transportation, and energy.
  • Known for managing complex projects and consistently innovating.
  • Focuses on safety and quality to ensure optimal performance and reliability.
  • Known for projects such as energy-efficient building systems and cutting-edge transportation solutions.
  • Maintains presence in both private and public sectors, trusted for high-profile ventures.
Culture + Values
Zero injuries
Safety Commitment
Prioritizing the well-being of all team members and stakeholders by ensuring no workplace injuries.
  • Integrity – In everything we do
  • Discipline – Execution with precision, efficiency, competence and professionalism
  • Transparency – Sharing information to facilitate better communication
  • Mutual Respect and Trust – Treating people with dignity and consideration and encouraging openness and cooperation
  • Teamwork – Working together to develop and unleash our full potential to achieve exceptional results for our customers and shareholders
Environment + Sustainability
30-40% reduction
Carbon-based fuel consumption target
Aim to reduce per-capita consumption across service fleets by 30–40% by 2035, using 2021 as the baseline.
20% reduction
Scope 1 and 2 GHG emissions target
Targeting a 20% reduction in per-capita greenhouse gas emissions by 2035, using 2021 as the baseline.
2050
Net-zero commitment
Committed to achieving net-zero emissions by 2050, aligned with the Science Based Targets initiative.
Half industry average
Safety performance
Maintained a Total Recordable Incident Rate (TRIR) less than half the industry average for 16 consecutive years.
  • Employee fleet (~11,000 vehicles) transitioning to low‑ and zero‑emission vehicles in coming years
  • Environmental Handbook since 2009 for regulatory compliance company‑wide
  • Partnered with EcoVadis and third‑party advisors for sustainability ratings, GHG emissions reporting and compliance
  • Gold member of U.S. Green Building Council; hundreds of LEED‑accredited technicians
  • Delivered building energy audits and efficiency retrofits; e.g., air‑cooled chiller replacement saving 200,000 kWh/year (~141 metric tons CO₂)
  • Engaged in clients’ renewable energy and carbon capture infrastructure projects (e.g., Corazon Ranch 200 MW solar farm)
Inclusion & Diversity
  • Committed to establishing independently verified short‑, medium‑ and long‑term science‑based GHG emissions reduction targets – engagement included gender‑diverse Sustainability Task Force
  • Sustainability Task Force comprised of senior leaders including CEO, Executive VPs, General Counsel, VP Safety, Quality & Productivity
  • No publicly available gender‑related workforce statistics disclosed
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