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Safety Ambassador

Plymouth Housing

Provides housing and supportive services for individuals experiencing homelessness.

Ensures safety and de‑escalation across supportive housing properties.

13d ago

$29 - $32

Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Seattle, WA

Onsite

Company Size

120 Employees

Service Specialisms

Affordable Housing

Property Management

Development Services

Construction Services

Community Engagement

Sustainability Consulting

Architectural Services

Design

Sector Specialisms

Homelessness Support

Affordable Housing

Permanent Supportive Housing

Case Management

Behavioral Health Services

Substance Use Treatment

Medical and Nursing Care

Veterans’ Services

Role

What you would be doing

radio operations

incident analysis

de‑escalation

safety checks

agency liaison

emergency response

Shares information for Crisis Manager either in person or via email during shift.
Operate and respond to radio calls as needed via the organizations provided equipment.
Partners and problem solves with Residential Specialist and staff in creating plans that address tenant/community concern or issues.
Accurately analyzes reports and records incidents across the Plymouth portfolio to assist in internal and external investigations, trend analysis, and Plymouth's incident reduction goals.
Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
Practices a cooperative work approach and promotes teamwork among co-workers.
Liase with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift.
.Checks all radios at the start and end of all shifts
Think and act quickly and effectively in emergencies. Analyze situations accurately and make appropriate decisions in a timely manner.
Assists Residential Specialist staff in duties related but not limited to to , re-entry into individual apartments.
Interfaces with outside support agencies in higher risk situations in conjunction with the crisis manager and/or safety director
Work to build professional relationships with residents to increase rapport.
Supports building staff in maintaining safety and security as directed by Crisis Intervention Manager, Director of Safety, PSH staff, and informs Residential Services Manager (RSM) of any violation of program rules; intervene on building management’s behalf to remove unauthorized guests, including calling 911.
Communicates safety & security needs or potential improvements needed at Plymouth buildings to Building Management and the Crisis Intervention Manager.
Provides support, guidance and oversight as directed by Building staff, Crisis Manager, Director of Safety,), Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing (CSHO).
Works with local authorities and first responders under the guidance of the building staff.
Reduces risk(s) to operations and building community by providing skilled de-escalation and physical intervention support in elevated risk events by intervening in crises, responds to emergencies, initiates contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care. Review and maintains safety logs.
Maintain confidentiality and privacy with respect to resident information and compliance with regulatory requirements when assisting in gathering resident information.
Assist PSH staff in conducting safety checks of the floors, stairwells, and building perimeter. Promotes a safe, positive environment for residents and staff.
working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges.
Attends and participates in regular staff and team meetings.
Steers and directs tenant questions to building staff.
Ensures all entry doors to the building are secure and notify designated individuals i.e., Maintenance or Capital Improvement staff if repairs, adjustments are needed
Promotes security & safety of Plymouth’s premises in accordance with Plymouth safety and emergency policies & procedures.
Provide support for Payee Program Check distribution when requested

What you bring

social services

de‑escalation

microsoft office

diverse populations