Description
os imaging
ad management
office365 admin
helpdesk support
backup operations
cloud infrastructure
Diagnosing and resolving network connectivity issues in LAN/WAN environments.
Overseeing configuration and support of cloud and hybrid infrastructure (Microsoft 365, Azure, AWS).
We are seeking a motivated and service-oriented IT Officer to join our Technology team. The successful candidate will be responsible for providing technical support to end-users, administering IT systems, and maintaining smooth day-to-day operations of the organization’s IT infrastructure.
- Support system deployment by using tools for OS imaging, configuration, and rollout.
- Track and maintain accurate records of hardware assets, software licenses, and IT documentation.
- Provide hardware support for desktops, laptops, printers, and peripheral devices.
- Manage Active Directory (AD) accounts including creation, deactivation, and password resets.
- Administer Office 365 user accounts, email configurations, and distribution lists.
- Collaborate with vendors or external support teams to resolve desktop and application issues efficiently.
- Guide end-users on basic operation of software, hardware, and peripheral equipment.
- Provide backup support to the Senior IT Officer as needed.
- Monitor and manage helpdesk tickets, support calls, and user requests.
- Oversee backup operations, including Cohesity DataProtect with DataLock (immutable snapshots).
- Process purchase requests, delivery orders, and invoices related to IT operations.
- Perform preventive maintenance and system recovery (user data, profiles, and applications).
- Install, configure, upgrade, and troubleshoot Windows operating systems, Microsoft Office Suite, and other authorized applications.
Requirements
microsoft 365
azure ad
intune
itil
diploma
troubleshooting
Mobile Device Management (Microsoft Intune)
Candidates with hands-on experience in Mobile Device Management (Intune), Microsoft 365 Security and Compliance, or AWS infrastructure administration and support will have opportunities to take on additional responsibilities and be considered for the Senior IT Officer position.
Azure Active Directory administration and synchronization with on-premise AD.
Good-to-Have (Advantageous Skills)
ITIL Foundation or equivalent certification
- Team player with good communication and customer service orientation.
- Preferably with experience in Microsoft 365 / Azure AD administration, Windows Server and Active Directory environments, Network fundamentals (LAN/WAN, TCP/IP, DNS, DHCP), Database or web server administration (MS SQL, IIS)
- At least 2 years of relevant working experience in IT support, system, or network administration.
- Minimum Nitec, Diploma, or Advanced Diploma in Computer Science, Information Technology, or equivalent.
- Strong technical troubleshooting and problem-solving skills.
Benefits
This position offers opportunities to gain hands-on experience with enterprise systems, cloud platforms, and cybersecurity tools. High-performing candidates may progress to Senior IT Officer or Systems Administrator roles within the department.
Career Development
Training + Development
Information not given or found
