Operations Center Training Associate IV
Duquesne Light Company
Develop and deliver training/compliance for Operations Center, ensuring regulatory adherence.
13 days ago ago
Intermediate (4-7 years)
Full Time
Pittsburgh, PA
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Utility
Energy efficiency programs
Distribution line maintenance
Transmission line maintenance
Tree planting
Customer service
Customer claims
Outage reporting
Sector Specialisms
Residential
Commercial
Industrial
Energy
Electric Transmission
Electric Distribution
Infrastructure
Utilities
Role
What you would be doing
procedure development
training delivery
compliance audits
record tracking
simulation prep
committee participation
- Develop or modify existing Operations Center procedures, verifying they align with other internal DLC Department procedures, to ensure continuous compliance with NERC, FERC, RF, PJM, and PUC reliability standards. Communicate new and modified procedures to Operations Center Personnel.
- Participate in the development, update, and delivery of technology-related training to Operations Center Personnel.
- Gather evidence for internal or external compliance audits.
- Partner and assist with the work of the Training and Compliance Specialist.
- Develop, modify, and implement recurring and initial training programs for the Transmission System operators, Distribution System operators, and Shift Supervisors.
- Maintain training records (materials, attendance, feedback, progress, etc.). Maintain current tracking tools, and develop new tracking and auditing solutions, as needed.
- Participate on external committees and attend meetings, such as PJM, RF, NERC, as assigned.
- Monitor the Continuing Education Hours (CEH) for all NERC and PJM certified employees in the Operations Center, schedule annual recurrent training necessary to maintain these certifications, maintain training records in accordance with record retention policies, and ensure DLC's status as a NERC continuing education provider is maintained.
- In conjunction with the OTS Specialist and other support staff, prepare simulations for ongoing and new user training and company sponsored drills.
- Develop and conduct training for new, existing, and modified Operations Center procedures, verifying alignment with other internal DLC department training programs or procedures, to ensure compliance with NERC, FERC, RFC, PJM and PUC reliability standards or internal DLC requirements.
What you bring
articulate
six sigma
rto
nerc
lms
5+ years
- Experience working in an Operations Center setting.
- Systematic Approach to Training certification
- Experience with Articulate
- Excellent technical, written and oral communications skills required to communicate in a correct, concise, and professional manner; demonstrated ability to work professionally with others.
- RTO certification and NERC certifications desired.
- Six Sigma
- Preferred: Bachelors Degree in science, engineering, education, instruction design, or a related field
- Experience with Learning Management Systems
- 5+ years of related experience required
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
600,000 Homes
Electricity Customers
Delivers electricity to homes and businesses in the region.
$2 Billion Investment
Grid Infrastructure
Planned investment to reinforce transmission and distribution by 2027.
8% Electric Fleet
EV Deployment
Already expanding electric vehicle fleet deployment.
111 Years
Experience
Operating for over a century in southwestern Pennsylvania.
- Privately owned energy services holding company operates through its subsidiary.
- Frequently recognized as a trusted utility brand for innovation.
- Clean-energy programs, smart-grid enhancements, and infrastructure modernization are key focuses.
- Headquarters relocation to Nova Place marked a new chapter in collaboration and innovation.
- We take pride in delivering outstanding customer service, ensuring that our customers' needs come first.
- We are committed to maintaining a safe working environment and ensuring safety is a priority in everything we do.
- Integrity is at the core of our business practices, and we operate with transparency, honesty, and fairness.
- We foster a culture of accountability and encourage all employees to take ownership of their work and actions.
- Innovation and continuous improvement drive us to provide the best solutions and services to our customers.
30% CO2 reduction
Carbon Emissions Target
Achieved a 30% reduction in carbon dioxide emissions compared to 2005 levels.
2050 Target
Net-Zero Commitment
Committed to achieving net-zero carbon emissions by 2050.
- Working to reduce carbon emissions by improving energy efficiency and integrating more renewable energy sources into the grid.
- Focusing on modernizing infrastructure to enhance grid reliability, reduce energy waste, and decrease environmental impact.
- Investing in renewable energy projects, including wind and solar energy, to diversify the energy mix.
22% Leadership
Women in Leadership Roles
As of 2023, women represent a notable share of leadership positions within the organization.
- promotes an inclusive work environment where everyone is respected and valued
- committed to increasing diversity in leadership and expanding professional development opportunities for underrepresented groups
- partnered with local organizations to expand career pathways for diverse talent in energy-related fields
- actively measures progress through annual diversity and inclusion reports
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