Service Coordinator I

Description

• Completes Care Plans and monitoring of plans with participants according to program requirements, including follow up on referrals and services at implementation and an on-going basis.
• Identifies partners to provide health services and screenings to participants at their home.
• Completes all required forms with all participants who want to utilize the Service Coordination program.
• Assumes responsibility coordinating services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
• Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment. Regularly engages all participants in the program to identify areas of need and make referrals to community agencies when necessary.
• Completes timely electronic and written documentation within required documentation systems to ensure accurate reporting of individual interactions, assessments and services.
• Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.
• Caseload ratio calculation: Divide number of assigned units by number of scheduled hours per pay
• Performs miscellaneous and specially requested tasks as needed such as gathering reports or interdisciplinary meetings. Participates in implementation of grants or special programs that benefit participants.
• Submit documentation needed for funder and quality Performance Reports in order to maintain funding for the program.
• Accurately records labor time according to program and employer policy and procedures.
• In housing settings, maintains a caseload ratio up to 1.25 assigned units/individuals per scheduled hours per pay.
• Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources. Promotes participation and links eligible participants to events.
• Assists participants in building informal support networks with other participants, peers, family, and friends.
• Conducts telephonic and/or in-person participant assessments and screenings according to program social and health requirements and in accordance with established time frames.
• Monitors the ongoing provision of services from community agencies and appropriately documents participant’s use in the designated documentation management system. Manages the provision of supportive services where appropriate.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Develops and maintains a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly individuals, persons with disabilities and emergency assistance.
• Assists participants in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while in compliance under the policies and restrictions outlined by contract or program such as HUD and various accrediting organizations.
• Service Coordinator meets requirements outlined in Quality Assurance Review Process and File Review Process (Reviews). The Reviews capture participant assessments, provided interventions, and monitoring; policy compliance, and Education and Wellness Programs.
• Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
• Manages time independently, completing required tasks and documentation within identified time frames. Works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place.
• With respect to Individual Rights, ensures all care is provided with respect and dignity for individuals, reports all complaints made by individuals and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. Advocate individuals’ personal preferences and right to self-determination.
• Provides quality customer service to all eligible individuals including, but not limited to, answering questions, addressing concerns and assisting with basic needs from a person-centered perspective.
• Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals.
• Builds rapport with participants, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
• Assumes responsibility for coordinating programs and activities for eligible individuals on a group basis.
• Ratio Examples: Full time, 80 scheduled hours per pay maintains caseload of up to 100 units. Part time, 40 scheduled hours per pay maintains caseload of up to 50 units).
• Serves as a liaison to community agencies, network with community service providers, and seek out new services available to eligible individuals. Identify low cost service providers and/or negotiate discounts.

Requirements

• Adheres to a follow-up and monitoring schedule outlined by participant preferences and/or contract or program requirements such as HUD and various accrediting organizations. Expectations to include telephonic and/or in-person visits in individual’s home as directed by protocols or needs.
• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates a participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook including but not limited to corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance