Guest Services Representative

Description

The main function of the Guest Services Representative is to provide outstanding guest experiences by courteously greeting all tenants and visitors at the reception desk, managing sign‑ins, handling inquiries, and maintaining security and professional relationships with building occupants.

• Greet and sign in all tenants and visitors according to building policies.
• Contact tenants about unregistered guests and follow SOPs.
• Answer tenant phone calls and emails, providing assistance throughout the day.
• Provide building information and guidance to tenants and visitors.
• Uphold building security protocols and report issues to management.
• Maintain a clean, orderly reception area and professional work environment.
• Build and sustain relationships with key employee and tenant contacts.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in high‑end hospitality, luxury retail, fine dining, or a related field. They should demonstrate a professional demeanor, strong communication, organizational and multitasking abilities, computer literacy (MS Office and Internet), and the physical stamina to stand for extended periods unless medically accommodated.

• Hold a high school diploma or equivalent.
• Minimum one year experience in high‑end hospitality, luxury retail, or fine dining.
• Exhibit professional appearance, positive personality, and strong people skills.
• Demonstrate flexibility, adaptability, and strong organizational/multi‑tasking abilities.
• Possess excellent oral and written communication skills.
• Be proficient with MS Office and internet applications.
• Ability to stand for extended periods unless medically accommodated.

Benefits

We are currently seeking a Guest Service Representative to join our Experience Management (XM) team. The estimated total compensation is $19‑19.50 per hour, with a schedule of Monday‑Friday, 7:00 am ‑ 3:30 pm, located on‑site in Chicago, IL.

JLL offers a supportive culture and comprehensive benefits, including a 401(k) plan with company matching, medical, dental and vision coverage, paid parental leave at 100% salary, paid time off and holidays, and early access to earned wages through Daily Pay. The company also leverages AI for hiring insights, commits to diversity, equal opportunity, and provides reasonable accommodations for individuals with disabilities.

• Receive 401(k) with company match, comprehensive health benefits, paid parental leave, PTO, holidays, and Daily Pay early wage access.

Training + Development

Interview process

Visa Sponsorship

Security clearance