Key Account Manager

Description

• Support clients as they expand into new locations or services.
• Identify and close upsell and cross sell opportunities.
• Ensure commitments made during sales are delivered post close.
• Churn within target thresholds.
• Maintain accurate account records and activity tracking.
• Own assigned accounts post contract signature.
• Ensure issues are resolved quickly and professionally.
• Maintain strong relationships with key client stakeholders.
• Act as the primary point of contact for all client needs.
• Monitor satisfaction and proactively address churn risks.

Requirements

• Ability to identify churn risks and act proactively.
• Proven ability to manage client relationships post contract signature.
• Strong relationship and communication skills.
• Organized, responsive, and reliable in daily execution.
• Commercial mindset with experience in upsell and cross-sell conversations.
• Comfortable using CRM tools to track accounts and activities.
• Based in Riyadh or willing to relocate.
• Commercial mindset with comfort discussing pricing.
• Strong communication and relationship-building skills.
• Minimum 2+ years of experience in Account Management or customer-facing roles.
• Two plus years of experience in account management or customer facing roles.
• Organized, responsive, and dependable.

Benefits

• Competitive base salary.
• Quarterly payout structure.
• Retention rate across assigned accounts.
• Net new revenue from upsells and cross sells.
• Quarterly retention bonus tied to churn targets.

Training + Development

Interview process

Visa Sponsorship

Security clearance