Customer Care Representative - Andover at Icp Group in Andover, MA | Kablio

Role

Description

return processing

marketing collateral

account management

syspro operations

order entry

customer service

Process Return Material Authorizations and Credits.
Create and assemble marketing materials for Sales Representatives
Maintain account relationships with key decision-makers at dealer accounts.
Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
Proof/edit documents as assigned.
Accurately enter all received orders and communicate any exceptions to customers.
Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.

Requirements

communication

customer service

erp

data entry

Strong communication skills.
Experience in a customer service role.
Experience with entering data and looking up data within an ERP system.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$890 million

Annual Revenue

Achieved by 2022, reflecting significant growth and market presence.

Top 10

North American Coatings Firm

Rapid growth from startup to a leading position within three years.

12 facilities

Global Presence

Operates across three continents through strategic expansion.

Launched in 2015 as a specialty platform, the company unified CASE-market brands to serve global building needs.
Headquartered in Andover, MA, it grew through strategic acquisitions.
Its portfolio spans building-envelope, cementitious, sports-surface, industrial, architectural, and roofing projects.
Typical projects include commercial flooring, weather-barrier systems, polyurethane roof coatings, and athletic surfaces.
Under the ICP Building Solutions banner, it supports contractors worldwide with professional product lines and training.
It maintains a dual focus on high-performance industrial and building markets through dedicated business units.

Culture + Values

Environment + Sustainability

Net Zero by 2050

Greenhouse gas emissions target

Committed to achieving Net Zero greenhouse gas emissions by 2050 through investments across the full value chain, including energy production and carbon management.

1.5°C Limit

Paris Agreement alignment

Raised capital to support transition technologies aligned with the Paris Agreement's goal of limiting global warming to 1.5°C above pre-industrial levels.

Integrates sustainability risks and opportunities into investment decision-making: defines transition-oriented investment universes; assesses sustainability risk in portfolio construction; engages portfolio companies on ESG issues.
Backed by Aker Group industrial expertise, deploying investments in renewables, CCS, grids/electrification, and low-emission fuels.

Customer Care Representative - Andover

Icp Group

Customer Care Representative - Andover

Icp Group

Description

return processing

marketing collateral

account management

syspro operations

order entry

customer service

Requirements

communication

customer service

erp

data entry

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

$890 million

Annual Revenue

Achieved by 2022, reflecting significant growth and market presence.

Top 10

North American Coatings Firm

Rapid growth from startup to a leading position within three years.

12 facilities

Global Presence

Operates across three continents through strategic expansion.

Culture + Values

Environment + Sustainability

Net Zero by 2050

Greenhouse gas emissions target

Committed to achieving Net Zero greenhouse gas emissions by 2050 through investments across the full value chain, including energy production and carbon management.

1.5°C Limit

Paris Agreement alignment

Raised capital to support transition technologies aligned with the Paris Agreement's goal of limiting global warming to 1.5°C above pre-industrial levels.

Inclusion & Diversity

Articles

Description

return processing

marketing collateral

account management

syspro operations

order entry

customer service

Requirements

communication

customer service

erp

data entry

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

$890 million

Annual Revenue

Achieved by 2022, reflecting significant growth and market presence.

Top 10

North American Coatings Firm

Rapid growth from startup to a leading position within three years.

12 facilities

Global Presence

Operates across three continents through strategic expansion.

Culture + Values

Environment + Sustainability

Net Zero by 2050

Greenhouse gas emissions target

Committed to achieving Net Zero greenhouse gas emissions by 2050 through investments across the full value chain, including energy production and carbon management.

1.5°C Limit

Paris Agreement alignment

Raised capital to support transition technologies aligned with the Paris Agreement's goal of limiting global warming to 1.5°C above pre-industrial levels.

Inclusion & Diversity

Articles